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Business Profile

Currency Exchange

International Currency Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Currency Exchange.

Complaints

This profile includes complaints for International Currency Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see

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International Currency Exchange has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are 4 international travelers that exchanged our cash of $3000 usd to 33600 yen at the ********************** (International Currency Exchange). We were told that the exchange rate of 1.12 was applied by the bank and that the current spot rate of 1.40 was only applicable to wholesale exchanges of $1 million USD or above. This information was verifiably false and was intentionally obfuscated from us even after the exchange. Furthermore, the kiosk attendant did not allow us to fully process the exchange until after it was completed. After, we wished to reverse the transaction 5 minutes after the fact and were told that it could not be completed.

      Under most circumstances we would just pass this off as a lesson learned however, as we pooled our money for exchange, this was a substantial mislead and led to a material loss of money. We have no intention of spending this money and would like a full exchange refund OR the hidden fee paid as reparation.

      Please let us know how to proceed, we have every intent to pursue this. Please see attached images for support.

      Business Response

      Date: 10/04/2022

      Business Response /* (1000, 5, 2022/09/22) */
      In regards to this complaint, on September 10th, 2022, a full refund was issued to the customer. 336,000 Japanese Yen was collected ****** and $3000 US dollars was received in cash by customer. Documentation can be provided if requested.

      Customer was satisfied with the resolution

      Best Regards

      **********
      General Manager ************************************

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