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Business Profile

Design

Donovan Designs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 17th, 2023 I paid invoice to build landing page. Separately on another invoice paid $70 for two reels to advertise he refunded $35 because he chose to cancel our agreement in the middle of the campaign He set entire landing page up call to action buttons 1. Ability for people to register for free 2. Ability for them to register for vip at $199 3. Ability for them to purchase workbook for $27 everything on one page after you click from landing page - it was fine campaign running on Feb 2nd or so My friend went to try to test website while campaign was being advertised. She could not register it did not work He fixed it but at same time he removed the other two offers off the page my friend emailed or texted him saying wheres the vip you removed it but he had removed the wb offer as well He fixed everything and then texted saying he was canceling because I disrespected him. I did not, but he returned $35 for last real I apologized and told him that was never my intent and cried because no one had ever told me that in my entire life Im ***************************************************************************************** saying she wanted to sign up for free class I sent her the link to website I then went back to find out if she registered entire page destroyed no ability to register for webinar, or purchase book or purchase vip only one item showing is there, the wb and if you click it you go to setting up an appointment not registration total campaign destroyed He refused to fix it writing me saying he did everything and to stop writing him as if Im harassing him I only requested that he fix it or refund my money. I would like refund to include reel of $35 because both website and reel work together to get customers and it has a specific date I cannot use it unless it is edited Yesterday Feb 15th I called ******* they tried to help me fix it but I will need to hire someone else thank you

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