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Business Profile

Freelance Writers

Ghostwriting Wizard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote a book so I decided to go with ghostwriting wizard I been having issues on an off since I actually began the editing process I asked for a refund a couple times every time I asked for a refund I suddenly get phone calls about the situation getting resolved but know changes I dont feel like its a good fit the refund policy is supposed to 100 guarantee even if the book is completely done I wrote my own book and provided my book cover Im not satisfied and I only received apologies but know refund I was told that the fianc department was notified but I have heard anything from anyone the refund policy is 5-7 days its been several weeks Im starting to feel like they are trying to keep my money the response I keep getting is they are in contact with the fianc department and they are studying my case which I dont understand when I wrote my own book nothing needs to be studied Im not satisfied i been asking for my work not to be changed since day one and they been taking it upon themselves to just change it without my knowledge and expect me to keep going back to reread my work and moving forward without know communication I feel like Im getting the run around about my refund when you call as a first time customer they explain the process about how the process works about if youre not satisfied how long it takes for the refund 5-7 days even if the book is completed and youre not satisfied and if you want to work with a whole new different team now thats something I wasnt offered at all I wonder why and it wasnt even mentioned to me from my account manager that keeps giving me the same apologies and letting me know that the fianc team is studying my case I need help because I think I made a bad decision going with this Ghostwriter wizard company I wrote my own book I just needed help with the editing and publishing and the audio book part of my book I should have went with my better judgment after they rewrote my work and it sounded so badly

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