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Business Profile

Gun Store

Mossberg Gun Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered ********************** for ******, paid by *****. They emailed and said they never received. Checked with bank and money was sent now they won't respond. It's a shame they get away with this.

  • Initial Complaint

    Date:02/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a gun from the store, Mossberg 500 Tactical HS410 410 Gauge Home Security ($374), I sent the money through Zelle and then got a shipping notice and then got a email saying I needed to get insurance for the gun to be shipped, ****** fully refundable, yea right. I then realized that I had been scammed. Why is this site, Mossberg Gun Shop, still up and running, how many people are going to lose their money??????

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ******* online with Mossberg Gun Store for $379 on December 5 th 2022. Paid via *****. Received email next day that order was canceled, then received email confirming and sent proof of ***** payment. I have attempted contacting them without any return response. I have also contacted my bank and they have filed a fraud complaint with *****. No response back yet.

    ***********

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent $589.00 through Zelle to purchase an item.We have been ghosted.Have since found out this is a fraudulent web site (store front).

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered firearm on September 13,2022. Never received firearm sent $349.00 to**************** via *****. Tried to reach out to them several times since with no response.

  • Initial Complaint

    Date:09/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** camo rifle *************** and they told me to pay****************** I paid ******* and got another email saying i need to pay the amount again but to a different name on *******. They have refused to contact me or answer an of my emails. I reported it and my bank won't pay it back i have to deal with ******* only. Please do not buy from them.

  • Initial Complaint

    Date:09/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1st, 2020 I sent $349 to Mossberg gun store **************************. They asked for payment to be made ************** I sent them the money. I got an email that my order had shipped and gave me a delivery date and tracking number. When the shotgun didn't arrive I checked the tracking a d it said my order was under an insurance hold. I emailed asking what the Hold was about and got a reply that my state has an insurance deposit so they needed $200 more ************* that was 100% refundable after delivery. I told them I wasn't comfortable sending more money and to refund my $349 because this was getting too complicated for a simple pur have. Now they won't answer any of my emails. I think I'm getting scammed

    Business Response

    Date: 10/10/2022

    Consumer Response /* (-5, 8, 2022/09/28) */
    I have tried to contact them with both phone calls and emails. Still no response

  • Initial Complaint

    Date:08/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shotgun online from Mossbergarmory.com , they sent me the info to pay $460.00 thru ****** I have contacted them several times with no response

Mossberg Gun Shop is NOT a BBB Accredited Business.

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