Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill dated 12/20/23 from this company, with an address of ***********************************************************************, and phone # ************. This bill claims I had a cardiac event ECG/monitoring and analysis service supposedly rendered 10/20/21 in the amount of $2995.00. This letter claims that account is seriously past due and that I need to pay immediately to avoid collections. I have never before received any correspondence from this company, nor from anyone else, either in reference to any ECG monitoring services, or to any unpaid medical bill. All of a sudden I get a collection letter 2 years after the supposed service? Their bill looks like a crudely made document that any scammer could write. I do not plan on engaging with scammers and disclose my personal info. I would like an explanation and this business looked into.

  Business Response

  Date: 01/19/2024

  To Whom It May *********************** we do not discuss patient care due to *****, Intelli-Heart Services is a ********** Independent Diagnostic Testing Facility located in *******************.  Our main offices moved from *********** ********** to ****** ********** recently.  Our services include 24/7 Remote Outpatient Cardiac Telemetry  Monitoring where physicians, Hospitals, VAs, etc across the country order our services for their patients.  Patients are provided our patch cardiac monitor with cellular transmissions allowing us to continously monitor patients hearts' multi-lead view ECG for up to 30 days in a remote setting by HHS approved certified cardiac techs.  Results are sent to the ordering physician/provider of the patients.

  In general, with the ***** waiver, but we do need to keep most of this person's information private, this person can contact their physician that ordered the test to get more information.  Also, this person was in contact with us several times at time of the ordered testing and is aware of who Intelli-Heart services are and are welcome to contact their insurance company or us directly where we can remind the patient of who ordered the test, the dates of the test and where to find their results with their ordering provider.  For past due bills, we send out quarterly, which is the case here.  There may be confusion with change of address.  Regardless, the bill amount is actually $255.65 based on the patient's health insurance dictated allowed amount and dictated deductible.  

  Thus, the patient is welcome to contact us, the ordering provider, and/or their health insurance company to review.  If the patient does have a hardship, or even a dispute of a bill, they simply need to contact our billing team, and they will provide excellent customer service to resolve any issue on that front as well.  We will try to contact the patient directly as well to try to assist further.

  Thank you.

   

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21120261
  
  I am rejecting this response because: the business has never contacted me, either to inform me of any charges, or to resolve this dispute. I have never been in contact with this business about any service they rendered.
  
  Sincerely,
  
  Siping ***

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had services via my doctor back in nov 2a couple of years ago for use of a heart monitor. I received a bill today, 2/27/2023 for past due balance threatening collections. I have never once received a bill prior to today from them. The bill has a "IHS Courtesy discount if paid within 30 days". I contacted company who wouldn't acknowledge outright that it was scammish, but allowed another discount to clear the bill if I'd pay "say $100". I told her we both knew this was BS but I'd pay the $100 which would make my account paid in full. I agreed to pay b/c I'm a week out from closing on a house. I did tell her this is what I'd call a write-off after this long. She continued to state that quarterly bills have been sent which I continued to tell her I'd never received and if so, how did I finally get this one. She said she didn't know. Also, the number on the bill didn't work. I had to look them up and call. Man who answered said something to the effect that ah yeah, they did something to the computers and things came up before he patched me to ********** who announced herself as a manager and "assisted" me. I believe they are running a racket and should be investigated. I'd also like my $100 back. Acct number ****** Thank you,***