Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 22,Urgent Request for Investigation and Refund Due to *************** Listing on Priceline I was horrified by what I encountered after making a reservation based on the information provided on Priceline's website. The listing claimed to be an actual hotel in ***********, with photos suggesting a clean and safe place to stay. Based on these representations, I booked a two-night stay.However, upon arrival, I was shocked. There were no hotel staff, no reception deskonly notices posted on the wall under a different company name. They demanded that I send a photo of my personal ID online, stating that I could not check in without doing so. Despite my anxiety, I complied and sent the photo.Once inside, the situation was even more appalling. The facilities were nothing like the photos. The hygiene conditions were comparable to a homeless encampment, with human waste visible in the bathroom and items that appeared to be drug-related. There was no place to securely store my personal belongings, and I felt an immediate threat to my safety and well-being. I had no choice but to leave and find another hotel.When I demanded a refund over the phone, they avoided my calls and only responded via text, instructing me to contact Priceline. Priceline, in turn, refused the refund, claiming that the hotel had denied it. This is a blatant evasion of responsibility after selling a service that was entirely misrepresented.I did not stay at the hotel or use its facilities, and even the Uber driver who dropped me off expressed concern for my safety, stating, "This place looks dangerous. I wont leave until you confirm this is your destination."This experience was utterly horrifying, and I must receive compensation and a refund for this scam. I also urge an investigation into whether this location is even registered to operate as a legitimate hotel.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This hostel is a movie set posing as if it is a hostel/hotel equipped with recording equipment and with 3D projectors so that the management can film people inside of their "rooms," and be harassed and inundated with absolute aggravation at the fact that ******, the manager is a man named ***** ******* from ************* who is a human trafficker who worked at *** **************** in **** ************* phone number ************ where I was the assistant front office manger where him and ********************************* were trafficking me with ******* ******************************, ******* and the rest of the staff at this facility. The Boutique Hostel in question was constantly harassing me when I all I would literally do is be berated by stalkers everywhere that I went including when they were all doing the same thing to me and to others at ***************** *********************** where they are running a fake******** as if it is a real ******* but it's really a part of the old movie set for the tv show called, *************** and they were doing the same thing at********************************************* and a gentleman by the name of ***** ****** as seen here in this fake obituary who is a human trafficker and an individual who has been reported to more than 25 different government agencies over and over again who faked his death to garner insurance policy money which the superintendent of insurance of************************ *********************************** has all been notified about and he is under investigation but sincerely thinks the is above the law and is posing as my uncle *********** ***** of ************************************************ and the reason why I am writing this is because they wanted to charge me to pay for "water damage," that didn't happen as a result of me taking a shower in the bathroom, but the window that was open while I took a shower had water come out of it and leak down the side of the outside wall.