Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has terrible customer service where it is almost impossible to get in contact with a manager. The business requires, ***** hours for a manager/supervisor callback. On top of that, the business is a scam. It is an breathalyzer business for individuals whom have had a DUI and it can give you lockouts for multiple reasons other than consuming alcohol. Including, but not limited to, mouthwash, windshield wiper fluid, cologne, etc. When a source of alcohol is detected, EVEN IF IT IS NOT CONSUMED, it results in a 5:00 minute lockout from your vehicle and a $75.00 violation reset charge!! HOW RIDICULOUS?! HOW SCAMMY. Im not supposed to be consuming alcohol, its not my fault that a faulty device cannot differentiate consumption from a general odor. Regardless, because of their fault device I have been ripped off of $75.00 multiple times. Their devices has left me stranded in unsafe conditions multiple times as well, with my newborn. Ive done a UA after every lockout and the court labs have not detected alcohol in my system, furthermore proving that their devices are faulty and SCAMMY!!

  Business Response

  Date: 02/18/2025

  In the State of ********************************** ********, a subsidiary of Alcohol Countermeasure Systems, is a licensed provider of ignition interlock device services. The *** ********************* (***) and the *******************************'s *********************** (***) are in charge of the interlock program in accordance with ** Admin Code 18.20.11.  ALCOLOCK ** complies with the standards established by these organizations, such as:
  
  Breath Alcohol *************************** for Failed Test
  Violations of the Ignition Interlock
  Schedule of Fees
  Client Agreement
  
  Due to confidentiality, we will not discuss the details of this person's program. We can confirm that each fee and payment has been thoroughly reviewed and complies with the requirements of the ** program as well as our client agreement.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22876204
  
  I am rejecting this response because: 

  Alcolock is an unprofessional and unethical business. Multiple lockout codes for different reasons? I cant even air up my tires with my air compressor that plugs into my trucks cigarette adapter without my interlock giving me a lockout code and I have to go visit my new best friend, the interlock tech. I have seen him every week since the year 2025 started, each for a new reason for their faulty devices. Which has resulted in time and money lost. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 02/27/2025

  In **********, all recall parameters and settings are configured in accordance with the state mandated ignition interlock program. This means that if the participant does an action that triggers an event to cause a recall, then they must return to the center to have the ignition interlock device inspected and downloaded. As a courtesy, the complainant has been given free services on more than one occasion when it was found that the infraction was committed without malice.