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Business Profile

Invitations

Evite, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Invitations.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter created an invitation with evite and chose a premium invitation so we had to pay to invite 30 people. I purchased the Gold package for $40. We needed to invite 2 additional people so were trying to figure out how to do this. By mistake she clicked on the evite pro option as she was reviewing the options. IT AUTOMATICALLY charged me with a SINGLE click. There was not interstitial to ask if I wanted to make the purchase. There was NO shopping cart like page to tell me the total AND/OR ask which credit card I wanted to use. I did not give them permission to use my cc from the previous purchase. NO warning that pressing a single button in error would automatically charge me. I have reach out 4 times via the submit a ticket option and HAVE NOT heard back in almost 48 hours.I want my $272.18 refunded. Understanding that I have to pay a nominal *** for the 2 additional invites. BUT NOT $270 for a premium package I DO NOT NEED/WANT didn't order.

    Business Response

    Date: 11/04/2024

    Hello *******,

    We apologize for the issues you experienced while using Evite. I can see that a support agent responded to you earlier this morning, and also confirmed a refund was given (screenshot with timestamp attached). Please make sure you check your email inbox and/or spam folder thoroughly and go over the response.

    You can follow up with that agent directly through that email thread if you have any additional questions. Thank you!

    -The Evite Team

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/23, I contracted with Evite to send out party invitations. If anyone responds via a smart phone, Evite, in a very unclear manner, requires the respondent to provide their email address. This should not be a requirement for any reason other than Evite wants these email address to use in their marketing efforts. I did not pay them nor give them permission to harvest email addresses of my friends and family. As a result of this insane policy, I've wasted 3 hours of my time doing their work in responding to people calling me about this issue. Also, I've wasted time communicating with Evite, via chat(!), to learn of the folly of their business model.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They withdrew additional money from our account without authorization. I've been trying to contact them without success.

  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to login to my account using the ******** SSO option. My account is created this way and I have events coming up and I cannot communicate with my guest or see updates on my RSVP. I have sent support tickets and no response or resolution. The customer service number says they reply in 24 hours. Its been over 24 hours, it has been days.

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created electronic baby shower invitations through the Evite iPhone app, and when they were sent out, the graphic was totally distorted from the image it showed me on the preview page and I was not able to fix it. I tried to contact customer service and they were not open and did not get back to me. Unfortunately, my invitation had already been sent and there was no way to delete it or take it back that I could find. So everyone saw my invitation as a distorted image that they were not able to read the information from. I have requested a refund from Evite since their invitation service was not working properly and they have yet to get back to me now one month later.

  • Initial Complaint

    Date:03/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a E-gift card on Evite web site to send to my nephews and there was an error sending and the card wAs never sent or refunded to me. Their web site clearly states that the purchase is fully refundable. I cant get in touch with anyone to fix this

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I represent a non profit cemetery group. A birthday party was held the end of September on our grounds. The invitees were given an option to make a donation to us instead of a gift. We got over 20 alerts for donations. To-date, no donations has been conveyed to us.

  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to purchase ad free premium invitation service from Evite on August 31st, 2022. I was unable to complete the transaction through their website, but in the process of making the attempt I was charged 3 times. I acknowledge on the 4th attempt, I was able to complete the invitation service by downgrading to their free, includes advertising, service. I attempted to contact their customer service which uses an automated process to send you to FAQs. They offer no apparent way to talk to a person. Since I used ******, I contacted the company through the ****** complaint process which sends a message to Evite. Evite refunded one of the 3 charges, but did not respond to the other 2 duplicate charges. I contacted them through the process twice, one week apart. I received no response. I am seeking a refund of the remaining charges. I can not conceive how their business actions that result in duplicative charges and zero customer support benefits them.

  • Initial Complaint

    Date:09/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an evite to an event sponsored by ***** to which I responded that I would come. But the response came from a different organization ******** ******* that I get evites from as well.

    Somewhere the wires got crossed so I don't know if my response went to the right group.

    Please explain what happened and if you can fix it.

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 5th, I purchased two evite invitations for my twin's birthday party. The party is on August 7th and I need to postpone the party until September. I sent multiple emails to evite's customer service account ******************* where they noted they will respond in 24 hours. Then I received automated emails the next day saying that they need 48 hours to respond. 4 days later, I still do not have a response from them. I need to reset the invites, and these instructions are not included on the FAQ document online. They also do not have a customer service number. The one noted when you google evite support refers you to the ***************** address where you don't receive a response.

Evite, Inc. is NOT a BBB Accredited Business.

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