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Business Profile

Iron Works

CP Iron Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Iron Works.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* committed to installing a gate at my home and I paid him and when the installation was done I realized the locks were not functional. I have been trying to reach him for months on instagram and by phone. He has blocked me through both those avenues.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired CP Iron Works on 3/9/23 and paid $1,000 check for deposit on two side gates for my home. My check was cashed. Have been unable to reach the business owner at all for an update on the two gates I have ordered. I have no idea if he plans on completing this job. At this time, CP Iron Works is holding up progress on my backyard remodel. Have received zero communication or update. No response to numerous voicemails, texts and messages left on Instagram as well.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6, 2022, after an onsite visit from ********* at CP Iron Works, I paid the company via ***** ****** for a deposit for 1 pedestrian and fixed panel 100 1/2" x 72" and 1 pedestrian **** with two fixed panels (5 pieces). Since then communication with ********* has been sporadic. Originally he told us that installation happens within 3-4 weeks of deposit payment. Then when he found out that we had a landscaping job currently in progress, he delayed delivery until after the landscaping work was done. He told me on Saturday 11/12/2022 that he had not started on the project since he wanted to wait to re-take measurements. We had an appointment for ********* to come to our house on Sunday 11/13/22 to re-take measurements. He never showed up. He has not responded to any texts or answered any of my calls.

    At this point I do not feel confident that ********* will follow through with our agreement. I would appreciate your help in contacting the business and having them send us a refund of our deposit. He sat on our deposit for 5 weeks without having started the project. All the while, we were under the impression that he was working on our project. I communicated with ********* that we are not happy with his lack of communication and asked him to give us our money back. I sent the company a ***** request for the refund. Please help.

    Business Response

    Date: 12/02/2022

    Consumer Response /* (2000, 8, 2022/12/02) */
    Hello-

    The vendor has reached out to me and completed the job. We are not entirely happy with his work but it has been done. How do I update the file?


    ***********************************************

CP Iron Works is NOT a BBB Accredited Business.

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