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Business Profile

Jewelry Supplies

Sonara Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace, it was defective. I sent pictures to sales associate. He told me to return it for full refund and now they have the item back and will not issue refund. This company tried to scam me out of $2000.00

    Business Response

    Date: 06/14/2024

    Customer has returned a damaged completely broken chain after months of having the product. They have also two credit card disputes open for chargebacks. 

    We advised the customer the refund policy was for new and with tags merchandise to only be returned. 

    We are waiting to hear back regarding the credit card dispute. 

     

    thank you kindly..

     

  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to the website as a new business up a running a wanted to purchase went thru all step a provided info to be able to purchase from this company. Upon searching the site finally I found a couple items. Found a customer an they wanted an advertised 14k diamond bracelet 5.50ctw which was priced wholesale at 1,790$ I purchased that item in which i payed for expedited service didnt recieve my item on time. Got a refund for that. Item finally comes an its stamped 10k an had it inspected by a gemologist a the diamond clarity wasnt as specified nor was the gold. Spoke to suki who didnt seem to care to make anything right at all a the manager was very unprofessional a cursed me out an hung up in my face without trying to fix it an or make it right. They false advertising items an didnt want to make it right at all.

    Business Response

    Date: 04/30/2024

    To Whom it May ****************************** are a wholesale jewelry manufacturing company. We have on our website that we only allow wholesale customers to purchase from our website. The customer is a retail customer who purchased a product from us and provided no credentials of their business. We have accepted the item back and have provided the customer a full refund. 

    We apologize if the customer is not happy but we have done our part by refunding the customer in full. 

    Our site explicitly request customers not to attempt to purchase if they are not wholesale customers. 

    We appreciate the opportunity to explain and can provide proof of a full refund if requested. Thank you kindly

     

    Sonara Jewelry

     

Sonara Jewelry is NOT a BBB Accredited Business.

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