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Business Profile

Letterpress Printing

Astr The Label

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Letterpress Printing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business will not refund the dress even though it was received damaged and the item did not fit. I sent them a proof of delivery and they have not resolved the matter. They're not acting in good faith and am trying to place the blame on me as the customer.

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, February 24, 2023, I accessed the business' website to purchase a dress. I had a coupon code for 20% off the purchase price of $98.00. The coupon successfully applied, making the order total reflect in my cart at checkout as $78.40. I got to the end of the checkout process after filling in all information (demographics, billing information and shipping information). Once I clicked "Order" to submit my order, it brought me to an order confirmation page and showed a order total of $98.00. I immediately contacted customer service and the representative stated they were not responsible for codes provided on third-party sites, but failed to acknowledge that their checkout system did reflect the coupon successfully. They refused to honor the coupon, despite their checkout system reflecting a successfully applied coupon with discounted price and the bait and switch tactic of charging a different amount upon submission, in violation of both Federal and State consumer protection laws, specifically with regard to unfair and deceptive trade practices. After a long period of arguing via chat, I requested and received an initiation of a full refund (still processing), but my desired resolution is to be able to purchase the product at the price reflected upon successful application of the coupon code I was able to use: $78.40. Both a screenshot of the checkout screen reflecting properly applied discount, and a full (redacted) transcript of the customer service chat are attached.

Astr The Label is NOT a BBB Accredited Business.

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