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Business Profile

Live Streaming

Veeps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised the time of a particular band playing and it was falsely posted as the band played at a different time. Total bait and switch fraud.

    Business Response

    Date: 01/23/2024

    Hi there ****,

    You *** have missed our support teams response to your inquiry. We provided you with a little more context for the timing of this event and did issue a refund for your purchase. Your refund of $11.99 was issued to a **** ending in **** on Jan 21. Please reach out to us at ********************************** if you have any further questions.

    Here is the email we sent:

    Hello ****,

    This event featured a long lineup of great alternative artists, all of which were promoted on the event page. Fall Out Boy was promoted as the headliner of this event, which indicates that they would close the show. 10 PM EST was advertised as the start time of this stream. The order, lineup, and timing of this event was promoted throughout the stream in order to inform viewers of when their favorite artist might be up.

    As stated, given the live nature of the show, Veeps is unable to control any on-site delays that *** arise. This stream only ran about 20 minutes behind schedule and we received excellent feedback from viewers on the livestream about the event, many of whom were Fall Out Boy fans.

    As an exception to our usual policy, as we understand you *** have misunderstood the schedule for this event, I have refunded your subscription payment. Your refund in the amount of $11.99 has been initiated; please allow 5-7 business days for the funds to be credited back to your original method of payment. I have also proceeded with cancelling your All Access subscription so that you will not be charged a renewal.

    Please let us know if you have any further questions or concerns.

    Customer Answer

    Date: 01/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3rd 2022 I paid $184.00 ($160 plus fees for two people) for the Chase Atlantic *** upgrade for the 7/8/22 show. The *** upgrade promised a Q&A, Sound check and merch only available to vip upgrade. I attended the show and saw the sound check and Q&A and the show was amazing. However our merch was not available due to shipping errors at the time of the show. Since then we've been told by the tour manager our merch would be shipped to us however it is now January 2023 and I still do not have my cinch bag and ski mask and neither does the person I went to the show with. The only thing I want at this point is for my merch to be sent to me and the person I went to the show with.

    Business Response

    Date: 02/01/2023

    Due to the on-going supply chain delays, the ski mask portion of the *** package will be shipped to each customer as soon as possible. These are actively being sent out by the artist team. This information was relayed both in-person at the event, as well as via a message from the Universe platform. Shipping details are to be filled out by the customer on their ****** Form they were emailed to receive this item. If that step has been taken by the customer, they can expect to see this within the month. As a result, we will not be providing a refund for this *** ticket purchase, but thank them for their continued patience. This customer is welcome to contact us directly via the Universe platform.

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 vip tickets that started at 5pm on 7-20-22. I got there at 5:03 pm was told at 5:20 it started at 3:pm and it was over at 5:20. A ski mask was listed as a vip item which we didn't get and was told they were not done on time. We were supposed to see a sound check and instead was given disappointment. They never sent anything that said we should come early, because we would have. We spoke with the box office and tried to get help that day. But event was over. They tried to say it went on to 5:45, but we were back outside by 5:30pm. And we are looking for a refund but has been hard because we keep getting hung up on and told we are calling the wrong company.
    The order number is ************
    Form number*******

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/10) */
    This complaint states that the customer was unable to attend the VIP Soundcheck due to arriving late. Soundcheck begins promptly at 5:00, and fans are asked to be there by that time at the latest. This information can be found on the ticketing page for the event, as well as on their order within their ******** account. From the customer's statement, it appears that there was confusion upon their arrival at the venue. At no point did the customer attempt to contact us via our support email, or through the ******** Platform - the only methods of contact we have. Had the customer reached out via the contact methods made available to them, we would have been able to assist.

    Due to the on-going supply chain delays, the ski mask portion of the VIP package will be shipped to each customer as soon as possible. This information was relayed both in-person at the event, as well as via a message from the ******** platform. Shipping details are to be filled out by the customer on their ******** account to receive this item.

    The ticketing description for this VIP experience states, "VIP times are subject to change", and "All sales are final". This is clearly shown on the ticketing page prior to purchase. With the exception of the ski mask (to be shipped at a later date), the customer received the merchandise items included in the VIP package. As a result, we will not be providing a refund for this VIP ticket purchase. This customer is welcome to contact us directly via the ******** platform.

Veeps is NOT a BBB Accredited Business.

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