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Business Profile

Mail Box Rental

UPS Store 1437

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently in contract as a mailbox on her hair because I have to be until my contract is completed. I have been here for four months and one day I came to get my mail using the parking lot as I always do. When I went to back my vehicle out, the parking block had a large rod coming out of it, which caught the lip of my bumper it tore my bumper halfway off on my Mercedes.I've been trying to get this resolved for over three months with them without taking legal action. The manager refuses to give me the contact information of the business owner other than an email which the business owner does not respond to after the first response you gave me in the first response he said if the building owner did not respond, he would give me the contact information of the building owner. Apparently the responsibility of the building and the parking lot falls into the hands of the building owner, but they refused to give me the information of that person, so I don't even know who that is.Still trying to handle this without small claims court because I really don't want to spend that kind of time on something like this, but it's really about the principle of how terribly this business is willing to treat their customers, and will refuse to represent their customers interest in Issues like this. I'm very disappointed and how unprofessional the business owner and management have been with this issue I would highly recommend anybody stay away from doing business with the store.The incident occurred on December 31, 2022 at approximately 10:30am.

UPS Store 1437 is NOT a BBB Accredited Business.

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