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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the UPS store on 8/5/24 and paid $65.89 at 8:56am to have a package delivered priority mail express by 7pm on 8/6/24. The status on my package shows delivery will now be a day later on 8/7/24 by 6pm. Because *** mailed the package through **** they are saying they are not accountable for the error, but when I called ****, they said the package did not get to their facility until after their 7pm cut off for priority mail express. I called the UPS store and the manager told me that they will not provide a refund. I called *** Customer Service and was told I should receive a refund from the UPS store and to escalate my complaint. I called the UPS store back and told them that the *** Customer Service representative said I should receive a refund. The store manager again refused and said they would not provide the refund. I then called the *** number provided to escalate the complaint and was told it is up to the UPS store owner whether I am provided a refund or not as there is no policy stating that the store has to provide me with a refund. There seems to be no accountability and I, as the customer, am left having paid $65.89 for a package that is not being priority mail express which is the reason the cost was so high. I would like a refund for having paid for a service that is not being provided.

The UPS Store is NOT a BBB Accredited Business.

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