Complaints

This profile includes complaints for MediaAlpha's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MediaAlpha

  Los Angeles, CA 90017-4122

• 

  MediaAlpha

  700 S Flower St Los Angeles, CA 90017-4101

• 

  MediaAlpha

  700 S Flower St Ste 640 Foy, CA 90017-4122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have provided the company with my email and phone number to get a quote for health insurance. I immediately realized that their website was not the official Health Connector website, and I filled out the forms for them not to contact me and to delete my information. I have received an email from them stating that my information has been added to their do not call/email lists. This was yesterday, and I have already received more than 70 calls on my cell phone, fifteen of them so far today, after filling out the form and receiving the confirmation. Please help me make this stop.

  Business Response

  Date: 10/29/2024

  Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 
  
  
  MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  
  If you have any questions, please contact us via email: *****************************************************.
  
  
  
  

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2024, I was browsing for health insurance plans. During a ****** search, I found the website www.nystatehealthplans.com. I thought it was the official NY State health insurance website. After filling out the form to obtain more information, I received 82 phone calls from 73 different numbers between the hours of 10:22am and 5:54pm. I answered the first call and then denied the remaining calls throughout the day. All of the calls displayed as either Potential Spam, Healthcare, or SPAM?TELEMKT. The next day (10/23), I received 45 calls from multiple different numbers. I answered many of the calls and explained that I was not interested in doing business with them. All of the voices were different, but the greeting was exactly the same - Hello ********. I understand that you are looking for health insurance. Do you need an individual or family plan? I have blocked all of the previous numbers that have attempted to contact me and filled out the Do Not Contact form on their website, but the calls continue. Yesterday, October 28, I received 39 calls from different numbers. On average, I am receiving 44 calls per day. These calls are a terrible inconvenience and they are interrupting my work day. Very unethical business practices.

  Business Response

  Date: 10/29/2024

  Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 
  
  
  MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  
  If you have any questions, please contact us via email: *****************************************************.
  
  
  
  

  Customer Answer

  Date: 11/03/2024

   
  Complaint: 22486034
  
  I am rejecting this response because:

  It's been one week since I placed this complaint. After blocking well over 100 numbers, I am still receiving calls, even on weekends. This is not a prompt response.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 11/07/2024

  Thank you for letting us know that you are continuing to receive calls a week after you've been submitted for DNC.  We are reaching out to our partners to ask them an additional time to stop contacting you.  We take these issues very seriously.  If you have any additional questions please do not hesitate to contact us at *****************************************************.

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2024, I was shopping for health insurance and got deceived into believing that this company was providing health insurance information as part of the NY State Individual Marketplace. I was dumb and entered my phone number because their logo duplicated the State of Health logo exactly. Wow. Immediately I got repeated spam phone calls. In the space of three hours, I received forty-three calls from various numbers, and starting right at 9 am today I have received fifteen in one hour's time. These people need to be shut down immediately, as they are using the State of Health logo as a way to deceive people. My wife has cancer and we are losing our current coverage. These people have a lot of nerve preying on people like this.

  Business Response

  Date: 10/23/2024

  Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 
  
  
  MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  
  If you have any questions, please contact us via email: *****************************************************.
  
  
  
  

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22463418
  
  I am rejecting this response because: there is no good explanation given as to why receiving 43 phone calls the first day, 34 the second day, and 24 the third day is acceptable practice and not harassment.    I am receiving more calls each day, despite the placing of a Do Not Contact statement by MediaAlpha on my behalf. 

  Why, also, are you allowed to ask people to negate their rights under the Do Not Call registry?    Very strange, and to me, illegal. 

  To resolve this, I am asking that you make a printed statement (not in fine print) that says you will receive numerous phone calls by giving your email and phone number on our websites.   Also please stop using official government logos on your websites.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/29/2024

  Thank you for inquiring about your additional concerns.
  
  
  On all of our sites there are clear disclaimers notifying users that we are not a govt site.  Additionally, we do not use any official logos on our sites.  Lastly, As you have acknowledged already, you agreed to our TCPA disclaimer upon your original submission.
  
  
  You should notice the majority of contacts from our partners reduce after the first few days following the Do Not Contact notification.  If for some reason the number of contacts has still remained unchanged, please send us an email at ***************************************************** and we will look into it.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22463418
  
  I am rejecting this response because: you still have not explained why receiving 43 spam calls in 3 hours should not be considered abusive.  There are many complaints against your company about this, but you have failed to address thus issue.  On your website in **************,  the logo that you use is identical to the New York State of Health logo.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered for an online quote. The website falsely leads you to believe you can get a quote online. I received over 50 calls to my phone within 30 minutes. Back to back. I tried to call the company - NYstatehealthplans.com . Phone #************** to explain I just wanted a quote. Take me off the call list. The person who answered the phone ******** just kept saying you put yourself on the list and then HUNG UP. I still have health insurance. I'm not planning on changing. I was just curious . I received a ballpark from one of the incessant amount of phone calls. . I don't want any more phone calls. This is insanity. I'm going to have to turn my phone off.

  Business Response

  Date: 10/22/2024

  Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 
  
  
  MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  
  If you have any questions, please contact us via email: *****************************************************.
  
  
  
  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on their website, masshealthplans.com, just looking around to see how much health insurance was for myself as a ********** individual. I entered my contact information and I am now getting about 30 calls a day from various numbers as well as voicemails. I have asked them to stop but they ignore my request over the phone and continue to ask questions about why I inquired, what health insurance I currently have, how much I am paying. This is harassment.

  Business Response

  Date: 10/18/2024

  Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 
  
  
  MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  
  If you have any questions, please contact us via email: *****************************************************.
  
  
  
  

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** WEBSITE *************** - They say that they forward your info to licensed health insurance agents but instead our info either stays with them for this scam or they forward it to another scam company that calls themselves NATIONAL HEALTH INSURANCE OF NEVADA - which doesn't exists. I googled every # they called me from (it was relentless) and they ALL came up as robo call or health insurance scam where they try to charge you for the quotes then take your debit/credit card info and steal your info and rob you blind. This "business" needs to be closed down. I also reported this business along with all of the phone numbers to the ***. They need to be investigated and closed down. Also, As soon as they started calling I realized right away this wasn't legit and asked them to put me on their DNC list, which didn't happen so I also reported them to the National Do Not Call Registry. The calls didn't stop until after I found a spot on the website to add myself to their DNC list, but since I am on the NATIONAL DO NOT CALL RESISTRY they should have stopped calling the minute I asked them to.

  Business Response

  Date: 10/15/2024

  Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 
  
  
  MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  
  If you have any questions, please contact us via email: *****************************************************.
  
  
  
  

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19/24 I was shopping for personal health insurance. I entered some information into the website to receive a quote. A representative of the company: ****** *******: ************, called me immediately to provide a quote. The quote suited my budget, but he said I had to sign up immediately or lose the rate, so I signed up. The quote was $414.15 a month plus a $99.00 signup fee for the coverage. He provided a customer service number should I have questions later: ************. I was immediately charged a total of $513.15 and sent very brief, confusing and unclear documents about the insurance via email later that day. On 9/23/24 I tried calling the customer service number three times to ask some questions, the call was never connected I was given an automated message that someone would call me back. I did not receive a call back. On 9/24/24 I tried calling ***** ******* directly at the number he provided on the 9/19. I told him my name and said I had some questions then he promptly hung up the phone and would not answer my calls after that. I called customer service again. The first time I received an automated message that I would be charged an overseas calling charge as the number went to *****************. I hung up and tried calling again, this time the same number was routed to *********, **. When I said I wanted to cancel that insurance because I felt like it was a scam, the customer service person said my account had never been activated, that I would receive a refund and that I would receive an email confirming that I had cancelled the coverage. I have not received an email or a refund. I have filed a dispute with my bank and gotten a new bank card, but I cant get anyone to answer my calls to confirm cancellation and guarantee a full return of my $513.15.

  Business Response

  Date: 10/11/2024

  We have reviewed the referenced complaint. Please be advised that MediaAlpha does not issue policies or accept payment from individuals. Any funds would have been paid directly to an insurer or broker, and MediaAlpha has no access to these funds or any account you may have. The only way to get a refund would be to request it directly from them.
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered my mothers information for her and with her consent in what was set up to look like an insurance website directly associated with New York State of Health Government website. It has no direct association and she is now receiving non stop phone calls (nearly 30 in two hours). to cancel you have to continue to provide additional information and submit requests and jump through hoops. this business is insurance media alpha

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26th 2024 I called this phone number ************ to get a health insurance quote. I spoke with someone who said his name was ***************************** and he took all my information and claimed I was signed up for a plan with Blue Shield that was less than $200 a month. I never received an email or phone call from Blue Shield so I do not have a member ID. My account was charged 541 Euros (it is a *********** account) on May 26th and on June 9th I was charged 449, 452 and 460 Euros. I still have no health insurance policy. I have called Quote Lab so many times that they blocked my number and have not resolved the issue. I also called Blue Shield and I do not have a membership with them. All I need is a refund and a cancellation of the plan they signed me up for.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Media alpha is not transparent of their mission . The link they have on their website that refers to transparency goes to signas website . They sell your info and make it impossible to delete ones info or retract ones consent online , or by email. And only provide one phone number that no one ever answers . *********** . The calls and texts and emails have not stopped to my number . This is harassment . unethical and endangering my metal and physical safety .