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Business Profile

Mattresses

Rmattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

This profile includes complaints for Rmattress's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rmattress has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Rmattress

      8257 Beverly Blvd Los Angeles, CA 90048-4515

    • Rmattress

      712 N. La Brea Avenue Los Angeles, CA 90038

    • Rmattress

      932 Wilshire Blvd Santa Monica, CA 90401

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      The owner is going to replace the mattress set at no charge to me. We are settling the complaint. 
      Sincerely,

      ******** *****

      Business Response

      Date: 03/02/2025

      To Whom it may concern,

      Customer Purchased a Sealy Posturepedic Mattress from us. When customer called and told us her box makes noise , we have replaced her box at ZERO cost including Transportason, Delivery and Pick up to make them Happy.

      When customer called again and told us their mattress is defected and sagging on the side, we ask them to send us a picture and we will forward it to Sealy and request a replacement without any Inspections and Cost. ***** approved the replacement mattress under their warranty policy. We informed the customer the Good News.

      Customer declines and asked us if they can get a different mattress from the same Manufacturer and they sent us the informations on what they would like.

      We looked it up and asked Manufacturer if it is ok and get it approved it as well!

      Customer would like to go from a Firm Sealy Mattress to a Firm with a Pillow Top Mattress and our wholesale cost difference is $200 and we don't wanna charge anything extra just want to make the customer Happy because we don't have issues like this for the past 20 year with Sealy Mattresses.

      We did everything the customer asked and get approval from the Manufacturer at no additional cost other than what we have to pay to Sealy to get a more expensive Replacement Mattress they would like.

      Please let me know if there is anything else I can do for you or for the customer but **** and our goal as always is to make customer happy with their request.

      Thank you very much,

      *****

    Rmattress is NOT a BBB Accredited Business.

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