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Business Profile

Maxillofacial

Los Angeles Center For Oral & Maxillofacial Surgey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maxillofacial.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23432566

    I am rejecting this response because:
    I have  emailed  LACOMs only to be dismissed. So I have already contacted their office.  This is evident in the photos I have provided and this is why I took the next step. They claim a 95% sleep apnea cure rate on their website, had me undergo several test ( which also confirmed I still had sleep apnea) and ultimately denied a revision surgery. I even got an opinion from another Doctor that they recommended, and they decided to not take that doctors advice. So what was even the point of going to **** Health via LACOMs referral? I had to also pay out of pocket for these additional tests and this jaw surgery. This is very unfair. 
    Sincerely,

    ******** ******

    Business Response

    Date: 06/25/2025

    I appreciate your feedback. Our office strives to provide an excellent experience, and we work hard to constantly improve our practice. In order to protect the privacy of our patients or potential patients, we do not address specific comments made online or made to be published online. Please feel free to contact our office to discuss any concerns that you may have.  

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has had a previous surgery in the clinic prior to this new issue. AT that time, a consultation was placed and that particular area of the tooth was also discussed. My insurance was charged for that consultation as well as a service rendered. Today, we charged again for a consultation fee. Why was this not discussed with the patient prior to arrival and upon arrival after being seen, the office can now charge us for a consultation fee?

Los Angeles Center For Oral & Maxillofacial Surgey is NOT a BBB Accredited Business.

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