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Business Profile

Meal Prep

Happy Herbivore Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meal Prep.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1, I signed up for Meal Mentor hoping to receive a custom meal plan. When entering payment information, the initial charge appeared to be free. Instead, I was immediately charged a $25.99 subscription fee; I assumed I misread. I was supposed to immediately receive an email detailing my meal plan, however I never received this email. I tried to access my account through the website and my email address was not found. I reached out to their support email, and within ******************************************************************* their system. They also noted the free trial and I should not have been charged immediately, but if I still think so to send proof of the transaction. I send screenshots showcasing my Paypal transaction along with the billing details and subscription information now set up. I did not receive a reply. I emailed again, stating my worry: I can't even cancel the subscription. They did reply to that, reiterating what they said in the first reply. Again asking for proof, I sent more screenshots. They never replied. I emailed again, even through a different email to no avail. This being said, the company listed on my Paypal transaction is Netpeak BG. I am certain this is Meal Mentor. I assume that if I somehow fell victim to a scam and that company was not theirs, they would let me know that. Instead, I am being ignored. I understand they may not have a direct solution to my issue, but they do not state this; I am only left with no answers. At first I didn't even want a refund, just access to my account. At this point I do want a refund and confirmation they have canceled my subscription. If this doesn't happen, my last resort is contacting Paypal directly and explaining the situation in hope they can help me.

Happy Herbivore Inc is NOT a BBB Accredited Business.

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