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Business Profile

Media Consultant

Courtside Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Media Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Courtside Media and I went in contract to publish and market 3 books in November 2022. The original marketing plan was a magazine feature, a ******* interview and a book tour which was to be implemented at the end of March 2023. In February 2023, Courtside lead me to believe that they had been in contact with movie producers from Hallmark and another company who were interested in making my books into films. However, I needed to do the following to be seen as a credible write: have a book review, website with a social media campaign, and have sequels or additional material to showcase. Even though things hadn't happened on schedule, I still believed in Courtside. By early April 2023, I had invested $10,000. I was told in April that my original point of contact, ****, was working on my behalf and in contact with producers, but he was out of the country handling a family matter. After purchasing the book review and agree to a 4th title, I found out in late ************** left the company in March. I was devastated. I had in good faith waited 5 months for things to happen. After finding out I was mislead about **** being out of the country, I began calling and emailing Courtside. My calls went unanswered and my emails ignored. I researched and found other Courtside customer reviews who had also did not receive the services they paid for. I filed disputes with Paypal and received $6600 of my money back. However, ****** ruled that I had to pay for the website and social media campaign. The website doesn't exist and there has not been one social media post. I have tried to resolve the issue with the company, but my calls and emails go unanswered. When I do talk to someone, they are being deceptive. For example, I spoke with ****** from management who said he would consult with management and call me the next day. When he didn't call, I called and spoke to another person who said there is no ****** at the company.

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