Medical Marijuana Cards
NuggMDThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Medical Marijuana Cards.
Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint:This service completely failed me during what should have been a simple medical card renewal. I was kicked out of the virtual waiting room within seconds every time I tried to join. I followed every step, stayed on the correct page, provided multiple screenshots, and reached out to support as soon as the issue *************** first claimed I left the room I hadnt. I contacted them because their system wasnt working. Instead of owning the issue, they pushed the blame on me. They even told me directly that the doctor would call me but no call ever came. That one step couldve fixed everything. They had my number. They acknowledged it. And then they simply refused to call.Instead, they denied my renewal without a single attempt to speak to me. No contact, no evaluation, no humanity. Just a cold rejection based on broken tech and false ************** make matters worse, I was told I wouldnt be charged. That was a lie. I showed proof I was. They called it pending, ignoring the fact that the money was already deducted.This was a total breakdown of a basic process. A call couldve resolved everything, but instead I was gaslit, blamed, and denied care without cause. As a 100% disabled veteran, I deserved better. What I got was negligence and disrespect.If you see a glowing review for this service, its either written by a paid shill, a company plant, or someone whos never actually used it. No real customer could call this anything but a disaster.claiming that this service is any more than "inexcusable" is a planted review or a paid employee pretending to give these fake reviewsBusiness Response
Date: 05/08/2025
I am genuinely sorry for the frustrating experience you had when seeking certification through our service. Our team's communication while you were trying to connect with a provider could have been clearer and we regret that you felt that any blame was being placed on you, the patient. We are providing additional coaching to our team to ensure we handle situations like these with more clarity and care moving forward.
I can also confirm that the hold placed on your card was voided from our end and should have dropped from your banking record by the end of the business day. If youre still seeing anything pending or have other questions, please reach out to ********************* well make sure youre taken care of. Additionally, if you'd still like to speak with a provider, wed be more than happy to help get you reassigned and support you through that process.
Were so sorry again for the stress and confusion caused, and we appreciate you taking the time to share your experience. Please reach out if there is anything at all that we can help with. We'd be glad to assist in any way we can.Initial Complaint
Date:02/01/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 31, 2025 this company took $234 off my aunt's card. She doesn't have an account with them nor has she ever had an account with them. I sent a message that same day asking for the money to be put back on the card and the customer service lady got extremely rude said "Obviously she has an account or we wouldn't have charged her", even though I just explained she's never had an account with them.Business Response
Date: 02/05/2025
Thank you for reaching out. I sincerely apologize for the frustration your aunt has experienced. Unfortunately, I am unable to pull up the account based on the details provided, and the email address used to file the complaint isn't showing up in our system.
To assist further, could you kindly have your aunt reach out to us directly via email at *********************************** This will allow us to investigate the situation and resolve it promptly. Were committed to providing the best possible support and will work to ensure this matter is addressed properly.
Thank you for your understanding, and we look forward to hearing from your aunt.Initial Complaint
Date:12/31/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for the nuggMD recommendation, filed with OK state only to get rejected due to the letter the nuggmd docotor wrote not being filled out correctly. NuggMD offered no help and no refund, only told me to call the state and ask what they wanted.........DO NOT USEE NUGGMD IT WONT WORKBusiness Response
Date: 01/06/2025
I am writing to respond to BBB Complaint ********, filed by ***** ********, regarding their certificate issued. The consumer, after reviewing their case, we can confirm that all aspects of your form were filled out correctly according to the requirements provided to us at the time of issuance. Unfortunately, we do not have control over changes or decisions made by the state regarding your application. As such, we provided guidance to contact the state directly to address the specific issue they identified and to understand their requirements for correction.
Regarding your refund request, once a certificate has been issued by our doctors, the service is considered fulfilled, and we are unable to issue refunds in accordance with our policy. However, we truly value your feedback and would like to assist you in any way possible to resolve the matter with the state. We sincerely apologize for any frustration or inconvenience this situation may have caused.Customer Answer
Date: 01/06/2025
Complaint: 22751074
I am rejecting this response because:
Sincerely,
***** ********Customer Answer
Date: 01/15/2025
Im the patient not the doctor *** is supposed to be on the ooma board and knows what they need. Its not my job to find out where THEY messed up, They need to figure out them self where they didnt do thier job right. I signed up for the service, followed insturctions and it was rejected because of bad info on their end not mine. I didnt get a rejection saying I filled out something wrong, I got a rejection saying they did and they want ME to fix it? do better NuggMD.Business Response
Date: 01/22/2025
I am writing to respond to BBB Complaint ********, filed by ***** ********, regarding the certificate issued. Thank you for reaching out and sharing your concerns. After carefully reviewing again your recommendation, we can confirm that all required sections were properly completed by the doctor. We strongly recommend reaching out to the state directly to clarify the reason for the rejection, as they make the final determination on approval.
Additionally, we noticed that you submitted a temporary Commonwealth driver's license as identification. The Oklahoma state website specifies that an unexpired Oklahoma drivers license or ID card (front of the card, in color) is required. This may have contributed to the rejection of your application.
We understand how frustrating this experience may be, and we encourage you to contact the state to verify what corrections or additional documentation may be needed.Customer Answer
Date: 01/22/2025
Complaint: 22751074
I am rejecting this response because: Nope, the rejection clearly said as seen in the screen shot i sent your CS ***** Missing info on doctor recommendation. Its your job as the issuing doctor to find out what YOU have forgotten or didnt fill in correctly not mine. Id still like a refund as its gone no where, thanks for wasting more of my time.
Sincerely,
***** ********Business Response
Date: 01/29/2025
Thank you for your response. Weve confirmed that the form was filled out correctly on our end. Have you had a chance to call the state to check why it was rejected? They can provide more clarity, especially since everything appears complete on our side. Please let us know what they say, and well be happy to assist further.Customer Answer
Date: 02/04/2025
Complaint: 22751074
I am rejecting this response because: ITS NOT MY JOB TO FIGURE OUT WHATS WRONG, I PAID FOR A SERVICE, SUBMITED PAPER FROM SAID SERVICE AND IT WAS REJECTED DUE TO AN ERROR ON YOUR END. I SENT SCREEN SHOTS OF THE REJECTION SAYING IT WAS NOT FILLED OUT CORRECTLY. IT IS NOT MY JOB TO CORRECT YOURS. DO YOUR F****** JOB.
Sincerely,
***** ********Initial Complaint
Date:10/14/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company claims to give you Medical Cannabis cards when in fact they only give you a recommendation by a doctor *** has no photo on the one website other than NuggMD they are located on. It also says on that other website that they work in both ********** and ******* which makes no sense, likely meaning they're fake. They stole my money and I am asking for a full refund. If they do not give me a full refund and give back my info I WILL contact the police. What they are doing is not ok, taking advantage of ***** year olds such as myself. I wonder how the folks running NuggMD would feel if they were robbed out of their money like me. They should face legal consequences for false advertising. If they don't stop now, they'll continue to rob people of money by false advertisement. This needs to stop ASAP and everyone ***'s been in contact with them deserves a total refund.Initial Complaint
Date:08/23/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NuggMD falsely claimed they had a provider available in my area when they took my payment. Later to find their provider falsified his location information and the company had lost their other provider in the area. This company is falsely advertising services, trying to reassign to providers far outside of range, and wasting an entire week of time to received an evaluation when they advertise a 24hr turnaround.Business Response
Date: 08/30/2024
I am writing to respond to BBB Complaint ********, filed by ***********************, regarding their provider appointment. The consumer reached out about the provider being a no-show and we rescheduled them with another provider immediately. We apologized to the consumer and let them know that it is never our intention for consumers to got through this with NuggMD. To make things right we have reached out to this consumer to offer a 50% refund for the inconveniences caused and have not received a response from them. We always want to make things right with our consumers.
We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
We apologize for any inconvenience this may have caused you. Thank youInitial Complaint
Date:07/17/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
- 6/14/2024 - Paid: $114 - On 6/14/24 I scheduled a doctor's *********** through NuggMD for an evaluation to renew my Medical Marijuana certificate fro the MMCC program in ********. I paid for and attended this virtual ***********, and was approved. The healthcare provider and NuggMD have still not submitted the paperwork to the state of ******** as of today, 7/14/24, one month later. This has caused my MMJ certification to lapse and prevents me from getting my medication and an affordable rate. This would not have happened if NuggMD and their helthcare provider partner has not fraudulently taken my money and claimed they would provide a service that they have never provided.Business Response
Date: 07/17/2024
I am writing to update you regarding BBB Complaint ********, filed by *******************, regarding their certificate. The consumer was certified on June 17th which is in line with the time frame for being certified, however, there was an error that caused a delay in his certificate being uploaded to the state.
As a result of our efforts, we informed the consumer that this error has been fixed and that their certificate is now active on the state portal.
We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
We apologize for any inconvenience this may have caused you. Thank you.Initial Complaint
Date:05/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/24/24 I tried to get a medical marijuana card from NUGGMD located at ****************************** they took my money BUT I did not get any feedback that they received it or that the transaction was actually made or anything so I figured something went wrong so I went and got it elsewhere. I want a refund since I never talked to their doctors or anythingBusiness Response
Date: 05/14/2024
I am writing to update you regarding BBB Complaint ********, filed by *************************, regarding a disputed charge. I have reached out to the email provided in this dispute for the consumer to confirm the email they used for their registration with us. This is to enable us confirm we are assisting the correct account holder, as the email they provided in this dispute is not pulling up in our system.
As a result of our efforts, we have email the complainant.
We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
We apologize for any inconvenience this may have caused you. Thank you.Initial Complaint
Date:04/22/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my card April 1, they said they sent it out. I hadnt received it after 2 weeks so I reach out to them. They sent it to the WRONG ADDRESS! I was then told theyd send another one. I reach out again 5 days later and they still didnt send it out so I ask for a refund. It is very unclear on the website whether you can get a refund in ********** ********************************************************************************************************* the first place. Definitely not supporting this placeCustomer Answer
Date: 04/22/2024
*************************Business Response
Date: 04/30/2024
I am writing to update you regarding BBB Complaint ********, filed by *****************************, regarding their card. The consumer received their card on 22nd of April 2024.
As a result of our efforts, we interacted with consumer on reshipment of card when they original was not received.
We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
We apologize for any inconvenience this may have caused you. Thank you.
Initial Complaint
Date:04/22/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website offers the opportunity to get your medical marijuana card and I paid for a 2 year renewal and the doctor never finished the whole appointment so I am not able to utilize my medical card and no one at the company is helping me. There is no phone number and only online chat and no one is able to fix the issue. They have now started to ignore my messages still asking for help or resolution. I paid almost $200 and didnt receive what I paid for.Business Response
Date: 04/30/2024
I am writing to update you regarding BBB Complaint ********, filed by ****************************************************, regarding their certificate renewal. The consumer has been certified apparently there was an issue with the state site which we do not have control over. On being able to reach us, we clearly state that our company only offers live chat and email support on our website.
As a result of our efforts, we followed up with the provider constantly who was able to certify them and provide us with an update why it was delayed.
We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
We apologize for any inconvenience this may have caused you. Thank you.
Initial Complaint
Date:01/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid to get my med card from this site to be told to log back in this morning for my evaluation and now i cant log in and the page wont load anythingBusiness Response
Date: 04/22/2024
I am writing to update you regarding BBB Complaint ********, filed by *****************************, regarding their certification. If the consumer starts an application process, a temporary hold of the application fee is placed on the patient's account and is refunded if they are not confirmed.
The temporary funds placed on account was refunded.
We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
We apologize for any inconvenience this may have caused you. Thank you.
NuggMD is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.