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Business Profile

Medical Supplies

hubs home oxygen and medical supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hubs refuses to bill my health insurance company as an in network company code. This is causing them to overcharge me for money that should be paid by my insurance company. I have discussed this problem twice with the insurance company and Hubs on the phone at the same time and both times was assured that the problem would be corrected. It has not been billed properly to date and they are threatening with past due charges.

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have using CPAP machine since April 2023 and my insurance told me that they covered all expenses, suddenly on May 2024 I received a bill telling this is for rent machine, I never heard that, and I called my insurance that they confirmed that expenses are covered.So in my end the machine I have I dont use it much and even when I use it it chocks me and 75 % of the time I am not comfortable, which is that another issue that never resolved.Thanks

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During 2023 I was using a cpap machine leased by adapt health/First Choice Medical. If not used a percent of time machine rental was not supplemented by ***************** On 7/3/23 I was involved in a VERY serious car accident. With injuries including vertigo, severed bruising, adenoma, etc I was not able to use my cpap.A month later I was automatically billed the full rental of over $500. As soon as I became aware of this I contacted the company. From the beginning they have not been cooperative. I returned the machine asap. And I followed their very strict return rules.I have spent hours trying to explain this situation to numerous company representatives while dealing with many other accident related issues. They have still attempted to charge my credit card which I have blocked, numerous calls and paper bills. They present themselves as different companies at times.If you could get them to drop the $539.16 on account ******* I would truly appreciate your help. I have always paid my bills and respected contractual obligations but these were EXTREMELY unusual and almost tragic circumstances.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Highmark Freedom Blue PPO sponsored by ********************************* (Group #*******) offered by Highmark ********************** In the annual booklet of changes, it reads on page A1-25 Durble Medical Equipment (DME) and related supplies are covered In-Network: 0% coinsurance for DME items. Your cost sharing for Medicate-covered oxygen equipment coverage is 0% coinsurance every month. [Out-of-Network coinsurance is 10%] Therein lies the problem. There was no bill from January 2023 till June or July when I received a bill stating that ***'s was no longer In-Network. I paid $7.34 and was going to switch suppliers but was told that ***'s was definitely In-Network and not to switch. However, ever since that time I've been receiving bills as Out-of-Network as confirmed by my monthly statement from Highmark. I've spent hours on the phone, at least 17 calls documented between Hub's and Highmark, each confirming that I am In-Network, until this last time. I have been on 3-way calls and both confirmed that I am In-Network and to ignore the bills. Adapt Health is the parent ******* of Hub's and my account is #*******. Both blame the other, Adapt Health blames Highmark for not sending them the correct EOB, Highmark blames Adapt Health for not billing with the correct billing ID. Adapt Health sent my last bill dated Dec 28, 2023 with total bill of $62.73. I refuse to pay what I've been told I don't owe. I cancelled any further shipment from Hub's as of today, Jan 8, ****, but would like to have this matter resolved. PLEASE HELP!

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/19/22 I got a call from hubs to renew c-pap supplies.I asked ONLY for the clip that holds in the side filter.A few days later i get a bag of unneeded parts but figured some day I could use them.Today 3/3/23,I got a bill for $82.42.Iv never been billed before and I ask SPCIFICALY every time if its fully covered.They said yes.I called them and they refused the return of their items ,saying it has been more than 30 days and no change to the bill.How can I return overcharged items if I dont know in 30 days that they charged me,especiallly when I didnt even order them????Thank you....*************************

hubs home oxygen and medical supply is NOT a BBB Accredited Business.

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