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Business Profile

Modeling Schools

The Model Experience

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the following email to The Model Experience Team on the day of the ******** Fashion Show on September 9th which was the actual day of the Fashion Show. My ticket and her mother's, grandmother's, and others were virtual. We tried to no avail to access the show.To whom it may concern,I want to express my dismay about being unable to view my great niece, ********************** model in the ** Fashion Week Festival. I along with other members of her family: mother - ***************************, grandmother - *****************************, ******* - *************************, and a host of friends purchased virtual tickets and could not view the show. There was no link to click to view it and the ** code on the ticket was for the event organizers. Please refund our money. If not, I will have to report this as a scam. I can be reached at ************ if you have any questions. Sincerely,Dr. ******************* One of their response was: Hey June,Your virtual viewing link was emailed on 7/25/2023 and may have gone to your spam folder. We are unable to offer a refund, as the link to view was sent timely. Thank you The Model Experience Team However, I nor anyone who purchased tickets for the Anjewel Hawkin New Fashion Week event were able to access the event. I believe this is a scam.The cost was $71 and I Zelled my payment for the event to her grandmother and my sister, *****************************.

    Business Response

    Date: 11/28/2023

    The Model Experience would like to acknowledge that we emailed the virtual link to the email provided at check out. We do not take Zelle as a form of payment. The customer's niece whom they are referring to did walk in our show. We have processed a refund to the customer. 

    Customer Answer

    Date: 12/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

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