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Business Profile

Moving and Storage Companies

Guardian Moving & Storage, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Guardian Moving & Storage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Guardian Moving & Storage, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Guardian was our assigned moving company for an overseas military move. We filed our claim for damaged items in January 2024, and the claim is still not settled. I have been given the excuse the same photo uploaded to DPS multiple times. This is a lie as the claims office personnel are able to view all photos. I created a ****** album with all photos labeled with the claim item number and description. I sent it to the claims representative and asked for verification that she received it. No response for over a month, then a response of is this transfered to MCO and the excuse that its peak season. I resubmitted the photos to DPS with each item so there is no confusion. I was then told that based on photos and inventories, there is not much they can do. Most of the claimed items did not have damage at pickup as noted on the inventory. I responded with photos of inventories, damage at delivery report, and a copy of the Claims and liability business rules. We are way past the 60 day **** allowed for offers to be submitted in DPS. I have requested the MCO take action against this TSP for violation of the claims and liability business rules. Multiple other military families have claims that have not been settled as well. This company has no regard for your family, your belongings, or the contractual obligation set forth by the military. I would appreciate it if the owner or manager would contact me. Offers were submitted in DPS for low amount and listed as normal wear and tear even though the inventory did not list damage. The TSP is responsible for repairing the item to previous condition or replacing the item per the claim and liability business rules. I have requested an inspector be sent to our home to view the damaged items. Our claim needs to be settled following the Claim and Liability business rules set by the military.

    Guardian Moving & Storage, Inc. is NOT a BBB Accredited Business.

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