Complaints

This profile includes complaints for Herbalife International of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Herbalife International of America, Inc. has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Herbalife International of America, Inc.

  800 W Olympic Blvd # 46 Los Angeles, CA 90015-1360

  
• 

  Herbalife International

  101 2747 E Hastings St Vancouver, BC V5K 1Z8

• 

  Herbalife

  58 Elizabeth St Wilkes Barre, PA 18702-3713

• 

  Herbalife

  PO Box 347 Pittston, PA 18640-0347

• 

  Herbalife

  56 Aberdeen Rd Springfield, MA 01109-1921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I placed an order from Herbalife, I had paid extra to get it delivered in two days and it hadn't arrived yet so I called Herbalife to get an update on my order. I came to find out that it had been delivered to the wrong address. The employee had told me the address it was delivered to, which was not mine. This order was done over the phone in which the employee took down the wrong address. After many attempts to get a replacement on my products or a reimbursement Herbalife never helped. They even lied to me and told me they would have a replacement ready at my local Herbalife in which I drove an hour just to waste my gas and time for them to tell me that order had a hold. I continued to attempt to get a replacement and no help. I even called ***** to try and retrieve the package and they told me the company had to make a claim to retrieve the package which they had not done. I finally decided to make a dispute on the transaction with my bank due to the fact that I never received my packages. I have been credited this money by my bank but now Herbalife has put a hold in my account stating that since I filed a dispute I have to pay them that money because it was delivered (which I never received). After calling multiple times to Herbalife and even speaking with the area director "*******" she said she could not help and I had to speak to finance. Finance finally reached out and was very unprofessional. They said the package was delivered to me. When I asked what address it was delivered to they would only tell me the street they shipped it out to but not the apt number. He told me my only option was to pay the money I had disputed and then request a replacement which is outrageous. The man also blamed ***** multiple times, and told me I should have resolved this issue with Herbalife and not the bank when I had attempted many times to do so. He also said it was my fault for not making sure the replacement was successful. Awful experience.

  

  Business Response

  Date: 03/29/2023

  Thank you for allowing us time to review the information for proper follow up and research. From the information provided, it appears that the distributor placed an order through the call center on January 25, 2023, but the package was not received due to an incorrect apartment number provided by the distributor. The distributor reported the issue on February 2, 2023, and the order support team confirmed that the error was on the distributor's end. A driver follow-up was initiated to investigate the lost package, and the distributor was advised to call back for a replacement if the package was not received by February 8, 2023. The distributor placed new orders on February 14, February 25, and March 9, all for pick-up at the ****** ************* but made no mention of the missing order. On March 17, 2023, a chargeback was received, and a Can't buy flag was added to the distributor's ID number. The distributor contacted the company to inquire about the block on her ID,and was advised that it was related to the chargeback. She requested to speak to an Area Director and was transferred to the finance team. On March 23 and March 24, the company attempted to contact the distributor at the phone numbers on file but was told that the numbers were incorrect. The company's resolution is to offer the distributor the option to pay the chargeback and receive a replacement for the missing order as an accommodation.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Im fat I want to lose my weight also I have Gastric Task does it have no harm?

  

  Business Response

  Date: 03/20/2023

  We thank you for allowing us the opportunity to review your concerns. We understand your concerns and recommend that you consult with your physician for any medical questions. Since this is not a complaint, we ask that you get in contact with your physician and if you have any questions about the products, you can learn more on www.herbalife.com.

• Initial Complaint

  Date:02/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased Herbalife products from a local shop a few months ago. The local shop has closed and I wanted to return some of my unopened products because I did not like the ones I purchased and wasnt going to open the others and try them. I called to try to return however your agents would not help me. I do not have a order number because I purchased the goods with cash. I have the items still and would simply like to return as I am not satisfied. I wish I could just return to the store however it is no longer in business so how am I supposed to return it. I dont know what to do because your agents will not assist me in any way since I do not have a order number.

  

  Business Response

  Date: 02/08/2023

  Thank you for allowing us to address your concerns. We have reached out to the complainant on 2/7/2023 to process his refund request. However, we received 3 separate emails, from the complainant, asking us to cancel the refund request. We have followed up with him advising that we would proceed as requested. We appreciate your time and wish you the best and appreciate the opportunity to support.