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Business Profile

Nanny Services

Nanny on the Net

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nanny Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Net Nanny over four years ago and did not realize we were still signed up for it until I got a notice via e-mail about a month ago. I tried to discontinue their service but like most companies now days they make it very easy to sign up but next to impossible to discontinue service. I would like my money back for what ever they charged me over the last few years, but I realize that probably wont happen. I was never happy with the service; my son found ways around their "security" and I feel it was a worthless purchase. At this point I just want to stop their service and not have to pay for something we are not using. When I tried to stop their service I could not reach anyone. I have sent e-mails but they have not returned my messages. Could you please help me with this?Thanks *********************

Nanny on the Net is NOT a BBB Accredited Business.

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