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Business Profile

Pain Management Clinics

Flexogenix, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management Clinics.

Complaints

This profile includes complaints for Flexogenix, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flexogenix, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/24/2020 I called the Flexogenix clinic to ask about costs under my new insurance. I had been to the clinic before and was given costs under a different insurance provider. I was told I would need to do another consultation but would still be free with different insurance and enough time had past. I saw a Docter (?) by name of ****** ****** She examined me and asked about my previous visit. She became visibly frustrated and hurried me through a half explanation of my situation. Upon leaving I ask the billing receptionist about chargers and she said none due to being a free consultation. Now two years later I am still receiving a bill for ******* I have called the clinic several times over the last year and a half with no resolution.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 8, 2022/11/28) */
      Contact Name and Title: ****** *****
      Contact Phone: XXX-XXX-XXXX
      Contact Email: *********************
      I have contacted you a couple of times by phone to discuss a resolution for this matter. After reviewing your account, we have concluded that we will write off ******* for the office visit since you were told that the consultation is free. This will leave you with a remaining balance of ******* which is for the cost of the imaging. Please contact us at (XXX) XXX-XXXX to make a payment by phone when you have time. We hope that this resolution is satisfactory for you.

    Flexogenix, Inc is NOT a BBB Accredited Business.

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