Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people were recommended by a friend. ***** showed up and brought a professional looking sample book and had a 501 Coatings TShirt on. We discussed colors and styles. We agreed to pay him for the labor and we'd buy the products needed. It was clear I wanted metallics in my floor. ***** swore he could do my two barbershops in two days. I paid workers to help put all my furniture in storage. I rented two trucks for this. ***** showed up two hours late. Then he said he would need an extra day if I wanted metalics. I had to pay for another day of storage. ***** gave me a list of what to buy. It cost me another $2500.Ben showed up another hour later. I was forced to go for the Rustic look. I was barely ok with that because that shop is located in an artsy area. Then ***** said he'd require an extra $500 to put in the metalics in the second shop. I paid him $3000.I felt like I was backed into a corner. I had already spent all that money. I don't know anything about epoxy. I trusted them. *** was wearing his 501 Coatings TShirt. He explained that he's the owner and ***** is his business partner. *** began to grind the floor. I was told that it would be grinded flat and all the cracks and old paint would be gone. I asked them to keep a few of the holes for aesthetics. They sent me to buy floor paint. I was gone for less than an hour. By the time I got back, they had already laid the clear down. I was upset but I trusted the process. I started watching videos and decided to add my own touch. I added my logo and a border around it before they laid down the last coat of clear. My floor looks like a mess! I could have done that work myself. My second shop has the metallic swirl but they left hair and bubbles everywhere. I paid ******************* before the work was done. I thought I was helping him out. I didn't get a receipt. ***** is nowhere to be found and *** has been attacking my business reviews in retaliation. All I wanted was a receipt.