We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Party Decoration Contractors

Party Characters for Kids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Decoration Contractors.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave a **************** ****** *** for my 4 yr old grandsons b-day party for 1 hour. Was told he would make his entrance to ****** *** music as meet & greet. He would do balloon animals, play games, picture taking & sing happy b-day during cake. When ****** *** called to confirm the day before the party he told me they didnt tell him about making balloon ************ doesnt come with music!!Anyway, on my way to the party I texted ****** *** to confirm i would see him shortly. He didnt respond. 15 mins before he was to show up I received a text that he twisted his ankle and couldnt make it!! Not even a phone call!!I called party characters for kids and said I hope you have a back up. They said NO. Is this how you run a business!What a shame. They should be ashamed of themselves for taking peoples money and disappointing little children! They said they will refund me but from complaints Ive read Im ************ NOT EVEN THINK ABOUT USING THEM YOU WILL BE SORRY Wish I had read all the complaints before booking with them??

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VERY unprofessional, not willing to even listen to the situation without asking you to pay for talking to him about scheduling someone, it wasn't a money issue it was a time sensitive request for my son with severe autism which I tried to explain. He was terrible to me in the 2-3 minutes that I was trying to inquire about services. If he runs the business this place should be shut down!

  • Initial Complaint

    Date:05/19/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is supposed to provide party characters for kids parties. They took my deposit a month before my childs party and then waited until the night before at 5 pm to tell me they could not bring the entertainment. They do not have a business and no customer service. You can not do this when people arrange their event around the entertainment. They need to be shut down

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are a SCAM!! Collected my deposit then obviously sold my credit card info to someone else because I got fraud for $355. Then they said ****** Mouse was going to show up but never did. No one called. Nothing. I called them after the party started and they said ****** got in a car accident. Then they blocked my number

  • Initial Complaint

    Date:10/30/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a total of $260 for Paw Patrol to perform at my daughters school for one hr- 2:30-3:30 on 10/29/2024. $175 was given to the performer in cash the day of, the remainder went to " Party characters for kids" Performer refused to perform in costume for full hour. He stated he only will do 30 min in costume and 30 min performing a magic show. I never agreed to the 30 minutes of a magic show, nor does the contract state that he would only be in costume for 30 minutes. I paid for him to perform in costume for 1 hr, therefore I am asking for half my money back, since he only performed for half the time. ($130)

  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a company to have a character for my childs 3 yr old birthday party. At the last minute, they raised the price by $80 and told me I had to pay the $225 remainder that was owed in cash on the day of the birthday party the person who arrived was a female for a male childrens character (Blippi) . She could not talk or do anything to interact with the kids because she was female playing the role of a character that is male. It was a complete waste of ************ and I believe this business is doing unethical practices with their customers. They have so many complaints from pissedconsumer.com

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered The character ***** from paw patrol for my sons first birthday party pay the deposit that needed to be paid. The date was set for May 26 and I made these arrangements months ahead of time the week of the birthday party. I get a call telling me that the person who supposed to be the character decided to cancel that they were looking for a new replacement. I was OK with that but then when they found this so-called replacement, they wanted me to pay twice as much for this replacement when it was on them not me then turn around. I told them I would not be paying anymore money , they decided to tell me we could take $20 off. I refused them again. I will not pay anymore than what I agreed to pay in the original agreement. I will pay less but Im not paying more than to get. She then decided to hang up I called back, asked to speak with a supervisor they claim that theres no supervisors that you can speak to me the runaround give me the runaround multiple employees kept hanging up sent a cancellation never refunded my money so not only was the deposit but then I had to turn around and scramble and pay another $150 for another character from a different company so not only do I want my $75 back for the deposit but I also want the extra 150 that I was out of, but I paid another company because of them failing to do what they were supposed to do what they agreed upon

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreed to pay $100 up front & $200 in cash for 3 hours to character then 3 days before event was told that the charcter was traveling from ** so if I still wanted them I would have to shoulder an additional $140 for the person to travel. I did not have enough time with that short notice to rebook with someone else. They offered me alternative characters for $80 more but I was not interested in paying addional. I feel they were trying to trap me into paying higher fee with the last minute notice. Because there is an issue with their staffing they should not try to push that onto the customer in good faith after an agreement has been made especially last minute. Ehat is more important long term, making a quick immediate buck sacraficing your integrity or making a lasting impresssion on the custumer? Their loyalties are to making a quick buck.

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can tell by the parade of one star reviews that I should have checked the reviews before booking. Characters looked cool. The website looked good. Pricey but what they included seemed worth a shot. Didn't check the reviews. I run events at a museum. We had a publicly promoted event that we hired them for on a Saturday. They called on Thursday saying one of the three characters could not make it and they are looking for a back up. Totally understand thanks for the communication. Friday at 4:30pm (the publicly promoted event is the following morning) I get a call saying all three characters are not out and not returning their calls so no one is showing up. They did find one backup that could come out, but I would have to pay them $200 IN GAS. I said why would I pay your employee to come out here to cover your three other employees blowing you off? No reconciliation or anything. Just asked for more money. It seems like a big business, but appearances aren't everything. Shockingly unprofessional. I can't to apologize to a line full of upsets moms all morning tomorrow.

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited partycharactersforkids.com back on 9/25/22. I sent a request to check availability for Spider-Man to come out to my home for my sons 5th birthday party. Someone contacted me back and told me that the day and time (10/2/22; 1:30pm-3pm) requested was in fact available. We confirmed everything and my total for the entertainment came to $270. I agreed and was told I had to pay a deposit of $91.80 to lock in the booking. I paid as agreed and received my email confirmation. The confirmation provided the details of the event along with the cost, the amount I paid and the amount remaining (******). The night before my sons party (10/01/22). I was contacted by the company and was told that due to the threat of bad weather all of the employees were calling out of work and there would be no one to show up for the party on the following day. He told me I could cancel or I could save the reservation for a later date. He said that reserving would be good because it would lock in the lower rate since prices were scheduled to increase soon. I agreed to keep the reservation and use at a later time.Fast forward 1 year later. My son is now turning 6 and I contact this company to fulfill my reservation. I called this company for 3 weeks straight (multiple times a week) trying to get things set up for my sons birthday party. Each time I was told that someone would give me a call back to confirm the details and set everything up but no one ever called. I found another company and set things up with no problem. I called party characters for kid back to cancel and ask for a refund. I was told that because it had been over a year they could not process a refund back to my card. I talked to the manager **** starting around 9/6/23 and he said that he would send in the refund request to be sent to my cashapp. After weeks of nothing happening I asked for a check(I think in early Nov). I am still calling him trying to get my refund. Its been over 3 months.

Party Characters for Kids is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.