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Business Profile

Pet Kennels

South Park Doggie Inc. (Resorts and Theme Parks)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for South Park Doggie Inc. (Resorts and Theme Parks)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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South Park Doggie Inc. (Resorts and Theme Parks) has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      tl;dr: Elderly dog has urine scald, a skin infection & scabbing after SP staff left this thundershirt soaked in urine wrapped around his junk. Almost $300 vet bill, week of antibiotics, medicated baths, cone of shame, and an injection for him and they charged me for all of it.Boarded my 13 y/o dog with SP Doggie Land. They ignored his most basic functional needs which caused him bodily harm & no doubt emotional distress. This equates to neglect - plain and simple. Tried to amicably resolve ********* offered store credit. So not just willful negligence, but a complete lack of accountability / concern. I'm sure this will not be the last time this happens to an animal under their care.Saw on camera my dog's thundershirt came un-velcro'd from his neck & slipped down around his waist, covering his boy parts. Watched staff members walk past him multiple times without addressing it. I had to call in for them to remove it.Later got his report card - some images showed him with the thundershirt around his waist visibly soaked in urine doing an activity and some without. Photos without it show his underbelly is yellow & his fur is matted. I requested ******** & asked for any accommodation. They offered to use my accumulated points, so me paying for it in another way, but my **** was charged $60? After grooming, his fur was stained (DYED from urine) yellow & his skin was red, raw, & irritated. Took off time from work for the vet. They diagnosed urine scald, a potential skin infection, he needs 7 days of antibiotics, medicated shampoo & weekly baths, an injection to reduce the allergic ********* **** has to wear a cone until healed. We also had to test for a UTI. He's a senior dog & more susceptible to illnesses becoming life-threatening.I'm requesting they cover the vet bill ($267.75) & refund the total amount of his stay ($280, not including the accumulated points used), & the cost of a new thunder vest ($44.95). Total of $587.70

    South Park Doggie Inc. (Resorts and Theme Parks) is NOT a BBB Accredited Business.

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