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Business Profile

Photography Rentals

Excel Image Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photography Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered product in jan. customer never rec'd. called in march they were going to send again. customer still didn't rec. now no one answer phone or live chat or emails.the order on the top was the one not rec'd.

    Business Response

    Date: 07/07/2023

    We filled this customer's order.  This product was shipped out on May 23, 2023.  ********* tracking number to confirm this is:  613287679758.  Please take this into consideration.  Thank you.

    Customer Answer

    Date: 07/08/2023

     
    Complaint: 20075003

    I am rejecting this response because:

     

    Customer was suppose to get in jan. never rec'd. never rec'd  in may either.  they do not respond to my live chats or emails at all!!!  I thought they went out of business? did they?  I ended up eating the cost and having to go elsewhere for my product....They were nice enough when we were workng together.  I really liked their product. much better than others.  I am sorry but this didn't work out and the lack of communications is unacceptable.

    Sincerely,

    ***************

Excel Image Group is NOT a BBB Accredited Business.

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