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Business Profile

Photography Rentals

Josh Reiss photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photography Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid ***************************** $5,000 up front for our wedding in October 2021. Issues began right after, no communication, not responding to calls, texts or emails for months. When he does respond, it's only excuses. Over a year and a half later, we are still waiting for our video and album. Hiring him has been a horrible and stressful experience. I have found several other couples on yelp who have had the same terrible experience. We intend to pursue legal action to get what we paid for.

  • Initial Complaint

    Date:08/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Josh was our ******* photographer. Due to illness in the family our we originally were delayed getting our ******* album and prints. Then he has not answered emails and promised he will make time for the last 5 years. I have told him numerous times to call me so that we can get our albums. He has no intention of delivering the product we paid for and has not lived up to his contract. If he will not finish the job I would like the digital prints of our ******* and a full refund.

Josh Reiss photography is NOT a BBB Accredited Business.

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