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Business Profile

Piercing

Studs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Piercing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday August 25th, I went to get an earlobe piercing at the Studs location in ************. The piercer put the needle through my ear, but then failed to get the jewelry in. They fumbled around with my ear for a while and it seemed like the jewelry was stuck in the needle. They hit me in the face twice after losing their grip while trying to pull the stuck thing apart. They got the stuck thing apart, but then were still unable to get the earring in my ear. They eventually gave up and went to get someone else to help them, but at this point I was in pain and my ear was swollen and bleeding and they had fully taken the needle out so I dont know how they expected to get the earring in. When they came back I told them I was worried about infection and didnt want to do it anymore and they were unsurprised. They then said it wasnt their fault and that Studs has a quality problem with their jewelry. If Studs has a quality problem that their piercers are aware of and they continue to make and use poor quality jewelry for botched piercing attempts, thats a major problem. If they dont have a quality problem with their jewelry, then they have a quality problem with their hiring and training of employees. Its unacceptable that they would employ a negligent employee that sticks a needle through someones ear but then is incapable of putting jewelry in it. I have written a ****** review for the Cambridge location, but am filing with the BBB so that Studs corporate is accountable for their poor quality jewelry and/or hiring and training practices.

    Business Response

    Date: 09/10/2024

    At Studs, our teams only strive to provide exceptional service to our customers. We have a comprehensive apprenticeship program that trains our piercers on all aspects of ************ following the specific regulations of the jurisdiction in which they provide piercing services. We are investigating this customer's issue and, if necessary, will be sure to provide any feedback or retraining as necessary to our teams. We understand the customer was not happy with their experience, and so we have reached out to them and offered a complimentary rebooking. 

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