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Business Profile

Plastic Fabrication

Solter Plastics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Solter Plastics spent over 30 minutes placing two (2) orders for a product to be cut and made. I paid a three hundred ($300.00) deposit on the order. When I finally received a call and went in to pick up my product(s) the employee finally brought out one (1) of the items and asked me if it was suppose to have a base. I told him I placed the order and you're asking me about a part of the item. At this point I asked for my money back and was advised because the product was made I couldn't get my money back, I finally after much frustration and arguing left the location. I spoke with one of the owners a couple of days later and agreed to give it another try, I went back to the store this week to pick up items and the second item was not completed I was told the son took the order so I agreed tp go back - when I went back the son advised me that he didn't remember how it was suppose to be and could I bring item in. I told him I when I got home I would send photos after taking the photos I felt that wouldn't work, so I text him (this was on Monday) that I would come to store on Wednesday I went into store on Wednesday and he wasn't in store, employee called him and he started asking employee questions, at this point I exited the store. I'm seeking my money back and if not I will have to take them to small claims court. This has been a horrible process, very unprofessional and a great lack of care for their customers.

    Business Response

    Date: 08/19/2024

    The customer was given a full refund of $300 cash as a curtesy even though it is against our company policy. It is stated on the invoice due to the custom work we provide. I met the customer on 8/5/24 to accommodate her. Feel free to give her a call and ask. 

Solter Plastics, Inc. is NOT a BBB Accredited Business.

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