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Business Profile

Technical Writing

Dan Brown Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Technical Writing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've attached the "Contract" dated 1-31-24 which cost $3,000. An additional $1,250 on March 29th for 6 ***************** LCCN & 6 additional Publishing Platforms (Waterstone, Thriftstores, ****** ******, ****** Books, ********************* Contact with Dan Brown Academy is done through ***************************************** over a month they have ignored my requests to complete the project, specifically as found in the Contract I have pointed out #**- Guaranteed 2000 reads ($20,000 ROI) and #**- 100% money back guarantee.I have requested my $4,250 to no avail.

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed on for a book writing plan with 100% money back guarantee if I wasnt satisfied. I wasnt and cancelled. They said they would refund my money via zelle. I received one payment of $200 and they still owe me $800.

    Business Response

    Date: 03/20/2025

    Dear ******* *****,

    Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced regarding the refund process. We take these matters very seriously and are fully committed to resolving them promptly and professionally.

    Our records indicate that an initial payment of $200 was processed via *****. We acknowledge that the remaining balance of $800 is still outstanding. Please be assured that this is being thoroughly reviewed by our finance team to ensure that the remaining amount is processed without further delay.

    We regret any miscommunication or confusion that may have occurred during this process. Our goal is to maintain transparency and ensure that all commitments, including the 100% satisfaction guarantee, are honored in accordance with the terms outlined in your agreement.

    To expedite the resolution, a senior representative will reach out to you directly to confirm the details and provide an update on the refund status. We understand the importance of resolving this matter swiftly and are fully committed to ensuring your satisfaction.

    We value your trust and appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further questions or require additional clarification, please do not hesitate to contact our customer support team directly.

  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 2023 they owe me $3000 Per the contract I can demand my money if I am not satisfied with thier work they have been working on my book far to long, ten months and are only up to chapter 34 the book was to be 300 pages and they are on page 403 and still, according to them, have 8 more chapters to go.

    Business Response

    Date: 03/20/2025

    Dear **** *******,

    Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration you have experienced regarding the progress of your book project.

    We strive to ensure that our clients are satisfied with the services provided. We understand the importance of timely communication and deliverables, and we are currently reviewing your project to address the discrepancies in expectations regarding timelines and content length.

    To expedite the resolution, a senior representative will reach out to you directly to discuss your concerns further and work toward a satisfactory resolution. We value your feedback and appreciate the opportunity to improve our services.

    We sincerely apologize for any inconvenience and appreciate your patience as we resolve this issue. We are committed to ensuring your satisfaction and look forward to resolving this matter amicably.

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complete scam. they take your money, write a little. incompetent writing skills with obvious discrepancies. they continue to charge you for this and that.(ISBN 2K) Illustrations 7k. Once they realize you are on to them they go silent and disappear. They are not in the US, and all the names are fake.

    Business Response

    Date: 03/20/2025

    Dear ***** ******,

    Thank you for taking the time to express your concerns. We sincerely apologize for your negative experience with Dan Brown Academy and appreciate the opportunity to address your feedback.

    We strive to provide high-quality services and support to our clients. We take allegations of misconduct very seriously, and we are committed to resolving any issues that arise.

    We regret to hear that you feel your experience did not meet your expectations. We are constantly working to improve our services, and your feedback is invaluable in helping us achieve that. To better understand your situation and resolve it effectively, we would appreciate any additional details you could provide regarding your specific concerns, including any discrepancies you noted in the work provided.

    Regarding your mention of charges, we ensure that all fees are clearly outlined and communicated prior to any agreement. If there are any misunderstandings, we would like to clarify and address them promptly. And, please know that our team is based in the *************, and we are dedicated to providing transparent and reliable services.

    We would love the opportunity to resolve this matter to your satisfaction. Please reach out to us directly to contact our customer support team so we can discuss your concerns in detail and work towards a solution.

    Thank you for bringing this to our attention. We hope to hear from you soon.

  • Initial Complaint

    Date:11/13/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning date: April 25th, 2022 Total amount paid: $18,749 What they promised: Publishing, copyrights, ISBN, Marketing (12 months) through 360 ************************ Writing, Editing Nature of Dispute: Failed to deliver on most of their promises and overcharged me. Unprofessional and incompetent work.They failed to try to resolve the issue with me. Attached are receipts and checks.Attached are screenshots of their advertising promises.Attached is a letter I wrote to them with a more descriptive list of grievances and evidence.

    Business Response

    Date: 03/20/2025

    Dear ****** ****,

    Thank you for bringing your concerns to our attention. We take complaints seriously and strive to resolve any issues our clients may experience. We appreciate the opportunity to address your grievances.

    Firstly, we sincerely apologize for any dissatisfaction you experienced regarding our services. At Dan Brown Academy, we pride ourselves on our commitment to our clients and aim to provide the highest quality of writing, editing, and marketing services. We understand that you feel we have not delivered on the promises made and that this has caused frustration.

    We acknowledge the total amount you paid and the services you were expecting, which included publishing assistance, copyrights, ISBN acquisition, and a comprehensive marketing strategy through *************. We understand how crucial these services are for your project, and we regret that your experience did not meet your expectations.

    To address your concerns, we would like to review the specific issues you raised in your letter and the evidence you provided. Our goal is to ensure that every client feels valued and receives the services they paid for. To expedite the resolution, a senior representative will reach out to you directly to discuss your concerns in detail and work toward a resolution.

    Please reach out to the customer support team directly or respond to this message so we can arrange a conversation at your earliest convenience.

    Thank you again for your feedback. We hope to resolve this matter to your satisfaction and restore your faith in our agency.

    Customer Answer

    Date: 03/24/2025

     
    Complaint: 20853856

    I am rejecting this response because: I am unclear as to why your company is reaching out to me at this time. I have been actively seeking resolution to this issue for several years, yet my concerns have been ignored. Despite submitting multiple documents on numerous occasions to substantiate my claims, my grievances remain unaddressed. I have repeatedly requested a refund, only to encounter further questionable practices. The Dan Brown Academy attempted to obtain my bank account information under the guise of processing a refund. Additionally, I was misled by a fraudulent claim stating that the ******************************** intended to purchase ***** copies of my bookwithout any verifiable proof. These actions suggest ongoing deceptive practices aimed at taking advantage of unsuspecting individuals. Given the persistent nature of these concerns, I urge your company to take immediate corrective action. I expect a full refund without any further misleading requests. I have outlined a detailed breakdown of the amount owed to me, and the only acceptable resolution is full reimbursement of the outstanding balance.
     
    Sincerely,

    ****** ****

Dan Brown Academy is NOT a BBB Accredited Business.

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