We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Theatre

The Fonda Theater

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AXS-based venues Fonda Theatre and Shrine Auditorium criminally and repeatedly violate California Business and Professions Code ***** and *****, FALSE ADVERTISING, with refusal to change their advertising.On January 31, 2025, I went to Fonda Theatre's box office to buy a ticket for an event at ***************************** on March 21, 2025. Fonda Theatre sells tickets for **************. When I was to pay $36 for this event, they refused to accepted cash AS STATED ON THEIR WEBSITE, and the employee LIED saying they don't accept cash when an event is occurring at Fonda Theatre. I was refused a ticket because I was paying with cash, even though their website and Shrine Auditorium explicitly state they accept cash at their box offices.On January 11, 2025, I successfully, and without issue, bought a ticket for El Rey Theater for January 22, 2025, in $89 cash, in direct contrast to what this employee stated 20 days later in the same calendar month.This is not the only time these AXS venues discriminated against source of income/payment and lied.On June 13, 2024, I went to *****************'s box office to buy a ticket for an event at their venue for August 10, 2024. They refused to accept $47.50 in cash in direct contrast to what their website advertises. Because this would've been my only possible chance of buying a ticket for under $50 for this event that rarely had available tickets, this coerced me into paying with my credit card since I wouldn't have been able to get a ticket otherwise.This happened in early 2023 at ****** when I went to buy 2 tickets for $99 total for an event at their venue on March 10, 2023. They refused cash as repeatedly stated on their website & this caused a huge burden with my friend also trying to get a ticket since digital money had to be transferred to buy in direct violation of their advertisement.Fonda also falsely advertised in early 2024 for a March 2024 event, making me have to buy in card, saying cash's only allowed on day of show.

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Madam,

    We are writing to you to get help regarding the unfortunate and stressful experience at the Fonda Theatre bar, on Saturday, Oct 22nd, during a show. As drinks were ordered at the bar, we noticed the wrong total charge amount on their merchant screen, we inquired from the bartender, who was extremely ********** and busy ******** many people at the same time, about the details of the order. She ******* our request. We noticed that the bill is unusually high and does not make any sense. As we inquired from her again about the details and a receipt, she was shouting go ahead sign and you will the receipt *************** this was quite ********** we were in the middle of the show and we ordered the exact same two beers from another bartender at the same bar that night which came to a total of ******* We mentioned the error on the previous transaction that came to a total of $ ******* and he said you have to talk to the bar manager on Monday, which we did. After many attempts to talk to the bar manager, fianlly we spoke to **** We explained the issue, and he noticed the error in charging our card and mixing ******* and water drinks with our beer order and he referred us to another party. As of today, We have not heard back as we filed a complaint with their customer service and now request that BBB kinldy help us get the difference in charge of ****** back to the card ending in **** from this company.

The Fonda Theater is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.