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Business Profile

Wholesale Womens Apparel

Oceanus Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Womens Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a dress for my wedding after party on 7/16/24. I was not delivered until late august, a week before I was leaving for my wedding. I can communicated this to the team, and they promised to expedite the order and take extra care for it. It came late and was very defective. Seams not sewn correctly, bulges all over the fabric, did not follow their sizing chart. Because this was for my wedding, there was no time for a replacement, and I had to spend thousands last minute searching for a replacement. The team is refusing to refund me and keeps offering a replacement, which has been communicated multiple times is not possible as my wedding is now and they waited so long to ship it. They are being unresponsive and refusing to refund my original form of payment. I would like a full refund to original form of payment.

Oceanus Apparel is NOT a BBB Accredited Business.

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