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Business Profile

Writer

Cloud Ghostwriting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged Cloud Ghostwriting to write and publish a book, I provided them with all the necessary information and expected a premium service as outlined in our contract. The contract clearly stipulated that a Subject Matter Expert (SME) would be responsible for writing the book to ensure accuracy and depth in the content. However, as the process unfolded, it became evident that the person assigned was not an SME. The expected depth of knowledge and expertise was noticeably lacking.Furthermore, it was discovered that significant portions of the book were generated using AI tools such as ChatGPT, resulting in substandard quality. Several instances highlighted this issue. For example, the book, which focused on how Saudi Arabia has effectively managed its natural resources for the benefit of its citizens, incorrectly referenced topics such as olive oil instead of the intended focus on the oil and gas industry. Additionally, the front cover of the book appeared to be AI-generated, lacking the clarity and professional quality expected from a premium service.The contract specifically stated that if the client was dissatisfied with the quality of the service at any point, they were entitled to request a full refund. Despite following the proper channels to request a refund, nearly three months have passed with no resolution or reimbursement. This ongoing delay and failure to address the issue constitutes a clear breach of the agreed terms.

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