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Business Profile

Writer

Pacific Ghostwriting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction -10/16/2023. The amount of money you paid the business - $2500. What the business committed to provide you - book marketing with a 100% money-back guarantee if not pleased with work.What the nature of the dispute is - no monthlyprogress reports from them as promised amongst many of promises. Whether or not the business has tried to resolve the problem - after months of no progress reports received from *******************, I advised that I wanted to cancel the contract and receive a refund. They connected me to a *************************** who sent over some marketing ideas and stated in an email that I will be getting a refund of my $2500 if I chose not to proceed. I told him I would like to just cancel all of it and get refunded. He stated that I would get $1250 first week in May and $1250 the first week in June. I agreed to that refund arrangement. I have not received the $1250 for **** I provided my bank account number and routing number. *************************** stated through text on May 20, 2024 that he got confirmation from Finance that they were issuing the refund back to my bank account. But no refund has taken place as of yet. When and where the ad was seen or heard - marketing was on fb, instagram, a website theymade under my pin name *****************************. They barely promoted the book and I never got any updates on the progress of book sales. They said they would keep me updated and send an update for me to review, but I got nothing. Now no one will answer my calls when I request my refund status.I worked with ******************* initially. His email is ************************************** his number is ************. Then they had *************************** to reach out to me. His email is ********************************** his number is ************. I gave him my bank info. He stated Finance would be allowing the refund, but no refund. They do not return my calls or contact me by email, phone, or text with a status. I would like my refund for work they did not deliver on.

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 27th 2024, I received a call from ********************* from Pacific Ghost writers called me and said they were giving me a refund. He said as soon as I got the receipts in, I sent him all the receipts, he said it was more than the $1100 they thought I paid, I paid them $2,500. I have been calling and texting him for weeks now with no response. This is the fourth time they promised me a refund only to do the same thing, Nothing! Complete liars stay away!

    Business Response

    Date: 03/20/2025

    Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced and understand your frustration regarding the refund process.

    Our records indicate that a refund was discussed, and we acknowledge the discrepancy regarding the total amount paid. We take these concerns very seriously and are currently conducting a thorough review of your account and payment history to ensure that the matter is resolved accurately and fairly.

    We regret the lack of communication and any confusion this may have caused. Please be assured that a senior representative will contact you shortly to clarify the situation and provide a definitive resolution regarding the refund.

    We are fully committed to addressing your concerns and ensuring that the matter is handled professionally and to your satisfaction. Thank you for your patience and for giving us the opportunity to make this right.

    Regards, Team Pacific Ghostwriting 

    Customer Answer

    Date: 03/20/2025

     
    Complaint: 21423689

    I am rejecting this response because: they never sent me the refund of $700 they promised, even though I know I deserve more, it's better than nothing

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PAID FOR SERVICE TO WRITE MY ****. THEY HAVE DELAYED THE **** STARTED OVER 4 TIMES TRANSFER ME TO DIFFERENT SO CALLED WRITERS ASKED ME FOR MORE MONEY IN WHICH IS SAID NO. I JUST WANT MY MONEY BACK ITS BEEN OVER A YEAR NOW AND THEY JUST TAKE YOUR MONEY AND DELAY THE PROCESS.

  • Initial Complaint

    Date:10/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted this company to ghostwrite a book fir ne three years ago. They were not able to uphold their end and now they are refusing to ************* and and are not refunding me my money. They have stopped taking my calls after weeks of them promising to resolve the matter. They have my money and i have no book. I am skeptical if they are a legitimate company. They need to be investigated

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is quite simple. Pacific Ghostwriting promise a refund. I have the emails and text messages prove my claim along with the numerous promises to make me whole. This is a simple case, they promised and failed to refund me.
    One never knows who is in control there, instead of hiring counsel I am going this route to initiate a response, I know your organization tries to do the right thing however it is not able to do anything more. As a businessman I have always appreciated the heads up concerning customers' dissatisfaction which allowed me to remedy the situations 99% of the time.

Pacific Ghostwriting is NOT a BBB Accredited Business.

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