Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Candles

Madison Valley Candle Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candles.

About

About This Business

We sell luxurious soy candles scented with pure essential oils.

Years in Business: 13

Business Details

BBB File Opened:
3/27/2015
Business Started:
1/1/2012
Business Started Locally:
1/1/2012
Business Incorporated:
1/9/2012
Type of Entity:
Corporation
Alternate Names:
Madison Valley Soy Candles, Inc.
Business Management:
Mr. Sean Wheeler, Owner

Additional Contact Information

Principal Contacts
Mr. Sean Wheeler, Owner
Customer Contacts
Mr. Sean Wheeler, Owner
Additional Email Addresses
Technical Support: Email this Business
Customer Service: Email this Business

Additional Information

Payment methods
We accept Visa, MasterCard, Discover, AMEX, PayPal, Apple Pay, and Amazon Pay.
Refund and Exchange Policy
Madison Valley Soy Candles wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact our customer service department at (844) SOY-WAXX, Monday through Friday 9:00 a.m. – 5:00 p.m. PST. We will instruct you on how to return your purchase.
To receive a full refund, you must return your purchase within 30 days of purchase. Your purchase must be returned in new condition (UNUSED) with original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials.  If the order includes a custom made candle that is not of (standard) color for the scent chosen, then no refund or return will be accepted.
Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customers responsibility to return the items to Madison Valley Soy Candles.
We cannot refund your money if you use any portion of your candle(s) or other products you purchase on our site.
Business Categories
Candles, Wholesale Candles

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.