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Business Profile

Gun Store

Mongrel Tactical EDC, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Diamond Back AR-15 on Mongrel Tactical on July 17, 2021. The amount I paid was $1255. Because the gun should be held by Mongrel for 10 days, I can not take the gun with me when I paid in full. After that, I got a lot of excuses so I can not take my gun. I had waited until this May and I contacted seller for refund. The seller promised me for full refund but they always said there was something wrong so they can't process the refund. I gave seller my bank account, I called seller many times, I messaged seller many times. But I have not get my refund so far. I can provide image of receipt and message record.

    I want full refund, which is $1255. Thank you!

    Business Response

    Date: 12/27/2022

    WE WILL GET IN TOUCH WITH HIM AND GIVE HIM HIS REFUND.
  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/11/2022 $2251.16
    I purchased a rifle from Mongrel Tactical EDC. The rifle has never been shipped to my FFL. I have contacted the business several times and was told the rifle would ship in a few days to a few weeks but never did. In September, I was finally was told that they could not get the rifle and would send me a refund. I texted them and emailed them my receipts and I still have not received a refund. I have been in contact with **** from Mongrel Tactical as of 10/8/2022. I explained to **** that I had still not received a refund. **** said he would contact the owner and reach out to me but I did not receive a call back. I just want a refund for the product that I purchased and did not receive.

    Business Response

    Date: 10/26/2022

    we are sending him the refund for the full amount.
  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Jun 21, 2022
    Amount of money involved: $1,578.38
    Invoice Number: ********
    The customer purchased two firearms from Mongrel Tactical Edc Inc Jun 21, 2022 but the purchased products were never delivered as of today (Sep 16, 2022). Per the FTC, seller is obligated to cancel order and provide full refund after a 30-day delay. Furthermore, the customer has also requested a full refund but the refund never came. Note, the customer purchased via credit card and is expecting a full refund back to the credit card. After multiple attempts trying to obtain the full refund with no success, we are now filing a complaint against Mongrel Tactical Edc Inc for its unethical business conduct.

    Business Response

    Date: 09/24/2022

    Good Morning,
    This Customer has already been  issued a full refund..


    Thank you,
    **** *******
    Mongrel Tactical

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