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Business Profile

Tire Dealers

Los Banos Tire & Auto Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We spoke to **** the owner from Los Banos tire shop about our car jerking **** asked us to bring car in a Wednesday Dec 27, 2023 he'd do a diagnostic, although we had one done by ********************** here in Los Banos. We did n again car came back with codes that pertaind to the transmission clutch. **** the owner said he'd do the work/clutch,drain tarnsmission for ******* out the door and we'd have car by that Fri Jan 5th. ******* he calls and says there's a problem clutch he ordered was wrong clutch didn't fit car and hed have to order one. Then he was missing the kit. He needs to order one. I said cannot be without car take grand babies to school this must happen, he then proceeds to say car is on lift I can put it back but u'll have to pay for work done n we will not have a fixed car. We finally receive car on Sat Jan 6th **** Car jerked and a rubbing sound to which **** said "give it a couple of ********* should go away". Wife spoke to him and told him we paid **** n the car is worst than when we started. He said we would have to wait at least a week cause he was booked wife said she was reporting him to BBB. Prior hed suggested I trade my **** for another vehicle ge has. He called back and said " as a favor he was going to put in a used transmission no charge. We took car back to him Wed Jan 10th and today he calls and says hes lost too much money old transnission didn't work he's going to give us our money n to take car back. I am now concerned as he mention trading my car for another car and that was never a thought if mine but it was his. I waited to get my car fix its been dismantled and bow worst than before. I want it fixed

    Business Response

    Date: 01/30/2024

    Good morning *******, 
    I am writing this email regarding a letter we received for a complaint ID: ********. We have contacted the customer on Monday January ******* in which we have come to an agreement to the desired settlement which is to repair the vehicle. The shop owner has also lended the customer a vehicle in the meantime and the customer agreed in using the lending vehicle. Customer has been advised that he will be contacted when the vehicle is ready, as the repairs have begun.

    If you have any comments, questions, or concerns feel free to reply to this email or contact us at ************. 


    Thank you, 
    Los Banos Tire Shop

Los Banos Tire & Auto Repair is BBB Accredited.

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