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Business Profile

Boutiques

Bella Rosa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two dresses from Bellarosaco.com in April. When the order arrived May 2nd, there was only one dress and it was not the one I ordered. I contacted Bella Rosa via ******************************************* they responded the same day asking for me to "make sure the other dress isn't in there too" and to send pictures of the package + dress. I sent the photos on May 4th, they responded on May 12th saying they are investigating the discrepancy. I have repeatedly asked for updates since with no response from Bella Rosa since the 12th. At the very least I would like the second dress to come so I can at least try to sell it and make back some of the money lost, IDEALLY I just want a refund!

Bella Rosa is NOT a BBB Accredited Business.

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