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Business Profile

Computer Software Developers

PowerProduction Software Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/2/2023 I purchased software from this company with a money-back guarantee if the product did not meet my needs. It did not for my use case and Imidieatly I tried contacting the company to return my product for a refund and have tried to contact them repeatedly on their live chat option and by phone for the past week with no response. Their website states that they will take care of the return, but it has been impossible to get in contact with them.

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased the product a year ago but it was incompatible with my************, I attempted to get a refund and they never replied. I thought it was a one time purchase but they apparently had me on an annual subscription. Earlier this month they charged me again, I have since filed a refund complaint on ****** where the transaction occurred. I have tried multiple times to get in touch with this company but they never reply. I have left multiple voicemails and sent email followups and still nothing. I even try to use their "live chat" feature but it is always either offline or disabled. I am wanting a refund asap. If they somehow actually reply to this, the account number is ********.

    Business Response

    Date: 12/13/2022

    Consumer Response /* (2000, 9, 2022/12/13) */ This has been resolved on my end, the company never responded but I had contacted ****** who processed my payment and they refunded me. I am not sure what is going on with this company as they seem to still be in business but do not respond to anything.

PowerProduction Software Inc is NOT a BBB Accredited Business.

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