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Business Profile

Language Coaches

ELSA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against:Elsa, Corp. (Developer of the Elsa Speak App)Description of the Issue:I subscribed to the Elsa Speak app on my iPhone through the Apple App Store, expecting a 7-day free trial. However, after the trial period, I was unexpectedly charged approximately $300 for a one-year subscription. I was not clearly informed that this charge would be automatic, and I have not used the app since installing it.After reaching out to Elsa, they directed me to request a refund from *****, which I did. ***** attempted the refund, but it was declined by Elsa. This response is unacceptable as the subscription was charged without my explicit consent or proper notification.Desired Outcome:I am requesting a full refund of the subscription amount, as I do not intend to use this service and believe the billing was misleading.Supporting Details:- App: Elsa Speak (Yearly Subscription)- Amount Charged: $307.99 - Date of Charge: May 11, 2025 - ***** attempted the refund but was denied by Elsa Conclusion:I hope to resolve this matter quickly and amicably. Thank you for your attention to this matter.

    Business Response

    Date: 06/12/2025

    We are writing to inform you that we have reached out to the customer directly to resolve the dispute regarding their recent payment. After investigating the matter, we identified a technical issue that caused the payment to be charged without the free trial being applied as expected.
    To settle this, we have offered to issue a refund via ******. We have contacted the customer from our official support email: ************************************* requesting their ****** email address and the Apple payment receipt to proceed with the refund.
    We kindly ask you to review the communication sent from our support team to the customer, and note that we are actively working toward a resolution. Please feel free to reach out if any further information is needed from our side.

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the issue happened on May 2nd 2025. I was charged one year premium subscription by the app developer (via apple app store) without my consent. I signed up for a 7 days free trial. Instead of offering me free trial, the app directly charged me full year. I read their apple app store comments, and saw there are many users give the same reviews about the falsely charged amount. I reported their fraud behavior to ***** but ***** ignored me. Just look like 20+ one star reviews in the apple app store about this app. they are all about this fraud charges. exactly the same.

    Business Response

    Date: 06/12/2025

    We are writing to inform you that we have reached out to the customer directly to resolve the dispute regarding their recent payment. After investigating the matter, we identified a technical issue that caused the payment to be charged without the free trial being applied as expected.
    To settle this, we have offered to issue a refund via ******. We have contacted the customer from our official support email: ************************************* requesting their ****** email address and the Apple payment receipt to proceed with the refund.
    We kindly ask you to review the communication sent from our support team to the customer, and note that we are actively working toward a resolution. Please feel free to reach out if any further information is needed from our side.

ELSA is NOT a BBB Accredited Business.

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