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Business Profile

Food Service Management

Jack N The Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Service Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ************************************************************************************ Hi corporate Jack n the box I am a consistent customer and love this franchise my favorite is the ************* and the crispy chicken wrap classic. My Name is Rishaud ***** on January 25th around 8:15pm the workers at the jack n the box was being where being prejudice towards me over a cup of hot water that I needed for my girlfriend because she was going to make tea with it because shes not feeling well,which I could not get, caused a bit commotion over a cup of hot water ,then he said he could put it in a plastic cup and a regular cup which doesnt make sense why would you put it in a plastic cup that would definitely burn right through then he asked the lady working behind the counter which was (not wise) if he could give me hot water. I was being respectful and all I got in the beginning was disrespectful discrimination ,is this how customers should receive customer service? It isnt right if I had a business I would make sure my workers are treating my customers right and not let them carry any grudge or incompetence to receive orders in a quality fashion.Then later she called the police on me because she seen how frustrated her coworker was getting then a man came in (black man) told me I should leave and forget it and thats what I did ,I blame these franchises for not mixing the ethnicities in the store and only making it one race is making this country really sick and disgusting getting discriminated against because of who I am over hot water they could of put on cup holders and I could walked it to the car. Like I said I was going to buy something else like some fries to keep me warm. I would like justice for this uncalled for behavior over a cup of hot water or I will take this further to court and settle it that way while my girlfriend is a witness.

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