Reviews

Review Details

• Review fromSharon S.

  Date: 08/09/2024

  1 star
  Unfortunately, during a traumatic time in my life, I ended up being a patient at this facility. While some of the staff were truly kind and passionate about their jobs, the majority were rude, disrespectful, dismissive, and lacked empathy. I witnessed multiple occurrences in which patients were spoken to harshly and openly made fun of between staff members. The facility is grossly understaffed making for an extremely chaotic and inefficient program. All patients have to ask for water because it was not readily available, staff would often act as if the request was a burden. "I don't know" , "give me 20 minutes", and "that's not my job, go ask so and so" were a constant when we either needed something or needed to talk to someone. The staff openly complained about their jobs and cussed constantly. They spoke so loud to each other and to us that the environment was the opposite of conducive to healing. They often shouted to each other as they walked the halls at night as we tried to sleep and we weren't allowed to close our doors to muffle the sound. The beds and pillows were painfully uncomfortable and it was always unbearably cold. The food was haled as being healthy, but it was actually just tiny portions of disgusting tasting and looking concoctions. One on one therapy or assistance is non-existent. The upper administration (psychologists, psychiatrists, social workers, etc.) seemed adamant in their diagnoses and treatment plans without much investigation or input from the patients. Overall, my experience was not helpful at all and speaking with my roommate, she confided in me that she felt like she was slipping further into her depression due to the subpar program. All in all, I would warn people to avoid this facility if at all possible.