Complaints

This profile includes complaints for Madera Small Engine & Marine Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Madera Small Engine & Marine Repair has 2 locations, listed below.

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  Madera Small Engine & Marine Repair

  24476 Avenue 14 Madera, CA 93637-8619

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  Madera Small Engine & Marine Repair

  500 N E St Madera, CA 93638-3140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** and his employees are crooks. I took my boat in so he can give the engine a tune up. Then ***** call and gives a ridiculous price saying it needs a lot of work. I said no just to do the tune up the carborator. ***** said it would take him 3 days. 3 days came and gone I called and he says he needs more time with the boat I said no we were going to pick it up he had it for over a week. Pick it up and things are missing in the engine, there is gas leaking from a valve that never leaked before but *********************** it did, we had 4 new tires on the boat 2 as spares and he stole one of them and replaced it with an old smaller sized tire, also he took my brand new gas line hose and put a worn one on my boat, cigarette buds in the engine. Wish I would of did my homework on his business before taking my boat to him. My boat is not running right. I read the reviews which I suggested doing. so you can see I am not the only one he has done this too.

  Business Response

  Date: 12/14/2023

  on this complaint from *****************. He brought boat in for estimate to make engine run and fix pull starter assembley on 10/23/23. Mr ************** paid ****** dollars for time to check boat. On first week in November I called him and gave him estimate of ****** to ****** for total repaires he wanted. At this time talking to him by phone he said forget recoil repair and just do carbuerator and make run. I told him this would cost ****** labor+parts he said ok. We did work and wanted to keep boat for about 1 week to test starting after repair. In the mean time He called and said forget about repair he was just going to pick up boat. At this time I told him that the repair had already been done but would like to have it for one more week to test start and run fora few times because when priming the fuel system the carb would leak fuel and wanted to make sure it doesnt affect anything. He said that he would talk to me when he came in to pick up boat. ***************** came in about  2 hours later and said I took to long to repair boat and he wasnt going to pay for job. When he came in I had 2 other customers in the shop and he was trying to make a seen to get me to drop bill. I told other customers if I could get him taken care of and out of my shop because of his mouth and physical threats the other customers said no problem. I took him back to his boat and started it and showed him leak on carb when priming sysrem only. He then started accusing my workers of taking a tire and parts of engine. I told him that no one did anything to his boat except what he authorised. He again said he wasnt going to pay  balance on bill which was ****** . I Told him infront of other customers that he could pay balance of bill  or leave He then paid and physically threatend me again. He then ask how much time for warranty on work and was told that he didnt want to have unit fixed right so there was no warranty. he then hooked up his boat and said he would catch me later and left. The only thing that was wrong was the carbleaked when priming system and only way to fix that was replace carb and he didnt even want to pay for work already done. Work was done engine went out of shop running with 2 customers as witness to what happened. I can do nothing for this customer because of the way he lied and is lying. ThankYou *****.