Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a window from this business that has experienced a failure of the Low-E coating. The window is less than ********************************* a new construction build of a Crown Home. I reached out to the builder who provided Vezina Industries' contact information. My understanding is that this issue is supposed to be covered under their manufacturer's warranty. I have attempted to reach out to them numerous times since July, and upon providing all of the information that they requested, they ghosted me. I have attempted to contact them several times to follow up and they have not responded.The sticker attached to one of the windows is as follows:Serial #: ********** PO **** (2/**/2014) My home is located in the Chateau at the Vineyards Phase II tract, Lot 83.

  

  Business Response

  Date: 09/18/2023

  Good afternoon,
  
   
  
  My apologies for any miscommunication - you have a lifetime warranty for your windows which is covered by the window manufacturer, which is Alpine windows.  Vezina Industries, has a one-year warranty after you have moved into your home. Any warranties would have to go directly through the manufacturer in order to get your windows covered or we could replace the window for you, but it would be chargeable. Please see below for a link to Alpine Windows warranty information. You will need to create an account and supply any pictures available along with the serial number provided on any of your windows. Thank you if you have any questions, we would be happy to help you out call us at ************ and ask for the service department. Thank you. Have a great day!

  Customer Answer

  Date: 09/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an A/C unit installed and ductwork was already present. I asked that they test the ductwork so if it was not adequate, it could be replaced. I paid an extra $250 for this and to have 1 extra vent installed. Now that the temperature reaches 100 degrees per day and I use the A/C, it does not cool the house. The front of the house is 5 degrees warmer than the back. The kitchen is 10 degrees hotter than any other room. I can not get the temperature of the kitchen comfortable even if I turn the A/C temp down to 65. I have tried to have this corrected and was told by **** at ****** that it was not their responsibility. I am told to speak with their salesman that is sat with but he will not return my call. I was told that If I want the temperature "balanced" I need to have them come out and do additional work at my cost, even though this was discussed at the start of the job. I keep requesting that they come out and check the system and they will not do it unless I pay additional money. They will not even look at it.

  

  Business Response

  Date: 09/08/2022

  Hello,
  
  Here is our response to the customer:
  
  We are sorry to hear about your issues. We contacted you and fixed your issue as of 08/31/2022. Although we are under the impression that your issues are from a pre-existing condition and not from the A/C unit we installed, we have followed up and added air balancing devices to your attic. The installation of air balancing devices are valued between $1,200 to $1,400; however, we have offered this solution at no cost to you. 
  
  Sincerely,
  **** ******
  
  Thank you!
  
  **** ********
  ****** Industries Inc.