Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner came out to replace my sister's roof, after checking in on her animals in the evening I noticed nails covering the driveway and out front. I picked up a couple handfuls, disposed of them properly as should have done before the roofers left the job site. The next day my car has low pressure warning, look at the tires. Roofing nails in two of them, I contacted the owner of the company he told me "I'm not taking care of that. I don't believe you. My guys go out here with magnets" Completely disrespectful and lazy from the owner down. I will be seeking damages before this is said and done . Picture of one of the nails included. It's worn down a little from being in my tire but easy to tell it's the head of a roofing nail.

  Business Response

  Date: 04/09/2024

  The person who complained is not the person I did work for. I believe he is the brother in law to the person who hired me.
  
  He never contacted me personally, he spoke with my ***************************. According to ******, the brother in law pulled up to the work site irate and said that he got a nail in his tire from our job. ****** asked him to see his tire and advised him that if he could show proof that the nail was in his tire that the company would resolve the issue by paying for the repair. The man became offensive, stated that he had already taken care of it and didn't have the nail, and started using racial slurs calling ****** and my workers *******, fat f*$%s, and telling them to go back to ******. He then proceeded to pull my sign from the yard of the job I was doing and ripped it in half. The homeowner came out and told his brother in law that we were his hired contractors and for him to leave and not to be harassing his workers, which at that time he left. I contacted the homeowner a few days later to make sure everything was OK and he apologized for the behavior of his brother in law and for him using racial slurs. He also stated that he was very satisfied with the work done and that he would also contact BBB to let them know that everything was resolved and that he was very happy with our work and that the work area was cleaned thoroughly. 
  
  When I do a job, my workers and ******* make sure that they are cleaning up any debris, materials, trash, nails,  etc., as they're going along. So I'm confident that there were no nails there. In the event that anyone does get a punctured tire due to our job, I would have no problem paying to have it resolved as long as they contact me in a timely, professional manner and show me proof of any damage. 
  
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  Customer Answer

  Date: 04/09/2024

   I am rejecting this response because:
  
  Nothing the owner stayed was factual, none of my claims were defended against, instead he chose to call me irate and use the race card. I'm half ************* with the claims. 
  
  Your company made a mistake, you refuse to acknowledge it, you try to paint me as the bad guy. "******" as you call him, informed me he was the owner, now the owner claims he was not present. The lack of professionalism is abundantly clear with their response to this situation. They have refused to reach out to me to resolve the situation so their claim of "reimbursement" is a farce.

  I offered to remove the tire and let Whoever was actually out there replaced it, they told me they were not taking responsibility, now the actual owner says they will. 

  Which is it? 

  No apology given, just the owner spreading slander. Unacceptable resolution, no effort was made on business owner other other than shift blame to an "irate" person.