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Business Profile

CBD Oils

Harrelson's Own CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from harrelsons own CBD on November 3, 2024 in the amount of $113.48. I was not satisfied with product and company stated they offer a 60 day money back guarantee no questions asked. I contacted company Dec 3 2024 to let the company know I wasn't satisfied and they said they would refund me $103.48. they do not refund for shipping. After checking with my bank and was told only $9.99 was refunded I contacted harrelsons own and they assured me they refunded $103.48 I tried to explain that they only refunded the shipping which they stated they don't even refund for. I have sent numerous emails to the customer service mgr. ******* *. I was not given last name I get responded with the same information that they refunded $103.48 and I tell them every time that they have not refunded me my $.

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While there are positive reviews on Harrelsons Own CBD, dont believe their ADVERTISED claim Your 60 day money back guarantee because we are so sure.They Lie!Being absolutely positive their product was as good as they claimed it to be, I purchased 2 spray, 2 delta 9, and 2 dog CBD. For me, I did not like it.I contacted customer service regarding how to return. They responded promptly and confirmed I was in the 60 days. They told me how to return the unopened product. I asked if I was going to be reimbursed for the product I did try with no response. I sent back the opened and unopened packages and was reimbursed only for the unopened. Again, I email them with no response. Long of the short of it, I am cutting my loss and reporting them to the **** CA consumer affairs, BBB, in addition to posting this false advertising on every social media platform I can. I reached out to them first s they requested; however, they gave no written explanation for why they did not keep their advertised promise. It is not illegal for companies to have a money back guarantee unless they clearly advertise it which They Do. I feel scammed and angry especially when they were given several opportunities to respond to my emails.

  • Initial Complaint

    Date:06/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********'s Own advertises on ************ I ordered may 31. Claimed to ship next business day. No product, no communication.

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Checking out site , went to leave and was told Thank you for your order.I did not place the order.

  • Initial Complaint

    Date:09/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just went on the site to check out prices and things. And I was trying to get to what my charges were gonna be I did put an information. Thought I would be taken to the charges but they just check me out. I order online all the time. And I never had it go like this usually before. Your checked out, you get a page showing you what you're being charged. But I never got that they just put my order through.

Harrelson's Own CBD is NOT a BBB Accredited Business.

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